Sally Tsai

Experience

• 

  Apple

  Jan 2018 - Oct 2021

  • Technical Expert

    Jun 2021 - Oct 2021

  • Technical Specialist

    Aug 2020 - Jun 2021

  • Specialist

    Jan 2018 - Aug 2020
• 

  Redback Technologies

  Oct 2021 - now

  - Front-End & Cloud Testing: Extensive experience in leading front-end testing for digital platforms, including web portals and mobile applications. Proficient in API testing, database validation, HTML5, and mobile application testing. Expertise in cloud service testing to ensure platform stability and scalability.Test Automation & Optimization: Successfully reduced regression testing time from six weeks to two weeks through automation and script optimization, significantly lowering defect rates and enhancing product quality.-Test Strategy Development: Skilled in collaborating with stakeholders to design and implement comprehensive test strategies for complex IoT systems, covering over 10,000 sites and integrating digital platforms with cloud services.-Defect Management: Experienced in leading defect triage meetings, prioritizing issues, and managing defect metrics to ensure product quality. Developed effective bug report formats and refined acceptance criteria to minimize errors.-Hardware & Software Integration: Led testing teams in Agile (SCRUM) environments, applying Test-Driven Development (TDD) methodologies. Coordinated with international hardware suppliers for seamless product integration and testing.-Data Verification & Analysis: Proficient in SQL queries for data accuracy verification. Experienced in testing and analyzing firmware features, with documented results stored in SharePoint.-Team Leadership & Training: Mentored and trained new test analysts, developed training programs, and led sprint retrospective meetings to continuously improve team performance and product quality. Show less -Analyzed User Stories: Reviewed and analyzed user stories to create detailed and effective test cases that align with project requirements, ensuring comprehensive coverage of all functional and non-functional aspects of the application.-Executed Test Cases: Methodically executed test cases to validate software functionality and performance, meticulously documenting results to ensure high-quality deliverables and adherence to project specifications.-Identified and Documented Bugs: Systematically identified, documented, and reported bugs with thorough descriptions and reproduction steps, facilitating efficient and effective resolution by development teams.-Provided Strategic Insights: Offered strategic insights and justifications for bug fixes, collaborating with stakeholders to enhance product stability and ensure that identified issues were addressed in alignment with project goals.-Conducted Root Cause Analysis: Performed in-depth root cause analysis to investigate and resolve underlying issues, utilizing diagnostic tools and techniques to pinpoint the sources of defects and implement corrective actions.-Cross-Functional Collaboration: Worked closely with cross-functional teams, including developers, product managers, and business analysts, to gain a comprehensive understanding of new features and ensure that all requirements were accurately captured and tested.-Developed Regression Test Plans: Designed, developed, and maintained regression test plans in Azure DevOps, streamlining testing processes and ensuring that previously verified functionality remained intact after updates and changes. Show less

  • Senior Test Analyst

    Jun 2023 - now

  • Test Analyst

    Oct 2021 - Jun 2023