Sally Valencia

Experience

• 

  Beliveo Corporation

  Jan 2015 - May 2016

  QA coach

  Investigate Corporate escalation cases, listen to calls to find what was the root cause of the problem and find a solution.Manager Callbacks, everytime a callback was needed in order to follow up with the customer.Listen to calls to find opportunity areas in the agents and develop an action plan to do so.Organize documents and send reports to Upper Management to keep control of the activities.

• 

  Alquimia::Transforma

  Jun 2016 - Sept 2016

  Creative Intern
• 

  Cerocuatro

  Mar 2017 - Aug 2017

  Planning Intern
• 

  Alquimia::Transforma

  Aug 2017 - Apr 2021

  • Creative Sr.

    Jan 2020 - Apr 2021

  • Junior Creative

    Aug 2017 - Jan 2020
• 

  XOY Capital

  May 2021 - Sept 2021

  Social Media Manager

  Analysis of all social media channels of every brand (Upick, YOX, Xoycoin, Híjole! Tequila)Developed and adapted digital strategies for different media channels to achieve established KPIs. Increased engagement in all social media channels through organic and paid content.Collaborated with digital influencers to promote each brand's values.

• 

  Freelance

  Sept 2021 - now

  Freelance Copywriter

  Conceptualization and execution of creative campaigns relevant for the brand’s users based on briefs and online research.Align Art Department to create Master graphics that showcase campaigns message and purpose.Presented campaigns to AAA clients, resolved inquiries, and together developed creative solutions towards briefed issues.

• 

  Softtek

  Feb 2022 - Dec 2023

  Support Member
• 

  Softtek

  Feb 2024 - now

  Project Manager