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Rune Jacobsen

Rune Jacobsen

IT Consultant

Followers of Rune Jacobsen944 followers
location of Rune JacobsenOslo, Oslo, Norway

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  • Timeline

  • About me

    IT Consultant @ Tietoevry | User Support, Troubleshooting

  • Education

    • Hellerud Videregående / High School.

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  • Experience

    • IBM

      Jul 2008 - Aug 2011
      IT Consultant

      IT Consultant and customer support in IBM Ireland. (Norwegian customers)2nd line support.

    • Teleperformance (Applecare)

      Nov 2011 - Mar 2012
      Customer Service Representative

      Technical Customer Service Mac, Applecare Norway.

    • Eurosko

      Apr 2012 - Jul 2012
      IT Consultant

      General IT Support. Sickness & summer substitute.

    • EVRY

      Jan 2013 - Jan 2019
      IT Consultant

      IT Consultant and user support in Evry Norway.2nd line - more technical / time consuming tickets. File restores, Norton/Veritas Netbackup, Tivoli Storage Manager, Veeam Backup & Replication.1st line phones at need.Solved multiple-month running Adobe Acrobat problem that Adobe support failed to solve.Note:From January 2013 to July 2017 as contractor hired in from Glasspaper, from August 2017 as employee in Evry.

    • Tietoevry

      Jan 2019 - Jan 2023
      IT Consultant

      User support - phone - mail - user created tickets.Troubleshooting. Windows Office - software installs - business to business it support.Wrote PowerShell script to prevent 100s of calls to helpdesk, + solve Active Directory to Linux server problem.

  • Licenses & Certifications