Rami Kasasbeh

Experience

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  Sara For Commercial Investment

  May 2005 - May 2006

  Customer Services

  Managing the 24h dealing room, and training new personnel for the dealing room, training program on technical analysis of the market.I held an introduction course on meta trade platform. In the customer service department, I participated in putting together a new centre for clients with high liquid account and I was entrusted with leasing a building and rehabilitating it inside out.

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  Adel Kasasbeh Contracting & Construction Co

  Jan 2006 - Jul 2007

  Assistant Project Manager

  • The construction of various types of walls around Sahab Park.Amman municipality. Project value: 105’600 JOD• Cleaning and painting various tunnels and bridges in the capital Amman phase one 137/1/20. Amman municipality. Project value : 225’185.98 JODMy activities included measuring project performance and gathering work performance data, setting up meetings, updating the change log whenever it was needed, participate in the negotiations with vendors on various procurement.

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  Adel Kasasbeh Contracting & Construction Co

  Aug 2008 - Oct 2008

  Assistant Project Manager

  The addition of the doctors housing buildings for Al-karak hospital.Al-karak municipality. Project Value : 484’650.35 JODI have participated in gathering data from the work being executed, recording and analysing it.

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  Adel Kasasbeh Contracting & Construction Co

  Jul 2009 - Sept 2012

  After planning the company's strategy in facing the difficult market conditions of that time, we have decided to create various programs. I was interested in the private sector program, where we managed to create a maintenance and construction program for households and small businesses. The program consisted of various short term projects. The program was a success because it managed to exceed the expectations and ended up counting for 35% of the company's revenue. Good relationship with customers was developed and maintained to this day. Show less

  • Program Manager

    Aug 2010 - Sept 2012

  • Project Manager

    Jul 2009 - Aug 2010
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  Adel Kasasbeh Contracting & Construction Co

  Jul 2014 - Jan 2015

  Director of Operations

  From the beginning, we focused on process efficiency, a lot of our effort went into reducing the time needed for a change on a project within the office and on-site. A major upgrade to the accounting software was carried on successfully. I also worked on a new strategy of quality that would prevent rework, and developed in-house techniques to reduce the waste of materials on site.

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  Mohammad Abd Al-Jalil Al-kasasbeh & Partners Co.

  Jan 2015 - Nov 2015

  Project Manager

  Rehabilitation of Almadina street and Sarh Alshahid street Project Nr162/1/2014. Amman municipality ; Project value : 660’000JODI have participated in the high-level planning of scope, schedule and cost and maintained a great relationship with stakeholders. During the execution stage, my team and I have managed to keep the project on schedule and on budget, with a Schedule performing index of 0.95 and Cost performing index 0.96.

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  Accenture

  May 2016 - Apr 2018

  Sales Program Management Analyst

  Working on a Project For a major IT corporation, I was subject to a remarkable experience in the corporate world, that helped me consider new methods of communication and management.I am involved in managing the end to end process of collecting sales data, and analysing them.I also provide support for a multicultural sales community in three languages, on various processes and procedures that take place in a sale operation.

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  Oracle

  May 2018 - Apr 2023

  Senior Customer Success Manager

  Beginning of the journey:•Onboarding customer teams and making sure they understand how to handle their SaaS solution.•Deep understanding of customers' goals, needs, and expectations, and creating a SaaS Success Plan.•Understand the customer decision-making process and company hierarchy, and also introduce myself and my role to the business teams and Corporate Executives.•Partnering with the internal teams to advise the customer on their implementation project and setting up the customer for succesfull go-live.Through the Journey:•Assisting the customer in adopting their SaaS solutions by creating a SaaS adoption map that will act as a cornerstone in their digital transformation and our future relationship.•Advising the customers on product features that can help them improve their internal process and get a better ROI on their SaaS investment.•Partnering with internal teams, including sales, product development, support, and others teems, to deliver the best customer experience to drive growth and retention.•Develop and manage the relationship with the main stakeholders, being close to the customer, listening to customer needs carefully, and managing communication with the customer.•Advising and guiding the customer on any kind of issues that might challenge the adoption of the SaaS solution in their organization.•Identify and grow opportunities for expanding the customer product footprint, collaborate with the internal team on any expansion opportunity, and align with all the stakeholders.Renewal and continuing the journey.•Mitigating any risk to the retention of the customer (commercial offering, competition, technical issues, product enhancement, etc).•Collaborating with internal teams on the renewal and making sure that the customer is getting the information on time.•Closely collaborating with the customers’ teams and Executive managers on future adoption plan post renewal. Show less

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  Remax Value Romana

  Jul 2023 - Jul 2024

  Real Estate Consultant

  As a dedicated Real Estate Consultant with a focus on residential properties in Bucharest and Ilfov County, I bring a deep understanding of the local market dynamics, trends, and opportunities. My role is to assist clients in navigating the complexities of buying, selling, and renting homes, ensuring a seamless and rewarding experience.

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  Emerson

  Mar 2024 - now

  Customer Success Specialist

  As a Customer Success Specialist with a keen focus on product adoption, I am dedicated to ensuring that clients not only use but fully embrace and benefit from our solutions. My role revolves around driving customer success by fostering a deep understanding of our products, facilitating smooth onboarding, and promoting sustained engagement and satisfaction.Key Responsibilities:• 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Guide new customers through a comprehensive onboarding process, ensuring they are well-equipped to utilize our products effectively from the start.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Develop and deliver training materials, workshops, and webinars to educate clients on the full range of product features and capabilities.• 𝐔𝐬𝐚𝐠𝐞 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: Track customer usage patterns and identify opportunities to increase engagement and adoption through proactive outreach and support.• 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧: Gather and analyze customer feedback to understand their needs, challenges, and areas for improvement, then relay this information to the product team for continuous enhancement.• 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠: Build strong, long-lasting relationships with customers by maintaining regular communication and providing personalized support.• 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Collaborate with customers to create and execute success plans that align with their goals and objectives, ensuring they derive maximum value from our products. Show less