Julie Kosciak

Experience

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  ThinkHR

  Jan 2014 - May 2015

  Customer Success Manager

  ThinkHR is a cloud-based HR resource center and live HR hotline. We help businesses ensure HR compliance, resolve workforce issues, and implement best practices.I work with the business development team to grow and manage accounts as well as bring in new business.

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  GuideSpark

  May 2015 - Nov 2016

  Customer Success Manager, Enterprise

  GuideSpark, the leader in employee communications, offers a robust employee communications platform, which includes short, engaging, and cost-effective videos on HR-related content. The platform is accessible from any device, including mobile, and provides an interactive user experience and deep analytics on user engagement. Serving hundreds of enterprise customers and more than 1 million employees, GuideSpark is transforming the old way of employee communications and as a result, significantly increasing employee engagement while reducing overall HR costs. For more information, visit www.guidespark.com Show less

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  EverFi

  Nov 2016 - Jan 2017

  Customer Success Manager, Higher Education

  EverFi is the leading education technology company focused on teaching, assessing, badging, and certifying students in critical skills. We combine cutting-edge personalized technology, deep education research and data, and a dedicated implementation team that allows each teacher to feel as though they have a blended learning assistant in their classroom. I work in EverFi's Higher Education division, supporting my clients’ success with Everfi’s online programs to promote student wellness in areas of alcohol, sexual assault, and financial literacy. Key responsibilities include:•Build relationships with key stakeholders in Higher Education who are involved in the alcohol prevention, sexual assault prevention and financial literacy on campuses.•Maintain a deep level of knowledge around the issues and how it affects administrators, students, campuses, and communities. •Manage client success through substantive conversations and through the ability to promote participation in company services and/or events. •Address and diffuse any concerns or escalated challenges that a client may face regarding their service expectations.•Train and support clients in program implementation and administration.•Create visibility and engagement of key service offerings that support client priorities.•Prioritize client needs through strategic account management.•Be accountable for the full client success - from inception to renewal. Independently manage the commercial negotiations of the renewal agreement.•Comfortable upselling and growing current customers•Apply a solutions-oriented approach to all interactions with clients their stakeholders.•Create and contribute to knowledge management systems of client solutions and practices.•Continually strive to improve the customer experience. Show less

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  EVERFI

  Oct 2017 - Feb 2019

  Director, Customer Success (Higher Education)
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  White Cap

  Dec 2019 - now

  • Manager, eCommerce

    Sept 2021 - now

  • Project Manager, Sales

    Jan 2021 - Sept 2021

  • Career Development Associate, Sales

    Dec 2019 - Jan 2021