Aliaa Ouda

Experience

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  FMCG for Exporting & Importing Company,

  Feb 2008 - Mar 2008

  General Manager assistant

  Operation department

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  National Bank of Egypt (NBE)

  Sept 2012 - Oct 2014

  Initiated a learning culture, by arranging a weekly meeting to review the newly received procedures and setting an upcoming unified strategy for the branch employees.This idea became known to the regional manager who liked the initiative and made it spread among other branches.Adopted new working techniques that facilitates and accelerates multiple tasks.The work environment was very challenging back in 2012 and making changes was really a great achievement back then. Nile branch Show less

  • Customer Service Agent

    Feb 2014 - Oct 2014

  • Bank Teller

    Sept 2012 - Jan 2014
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  LEONI

  Nov 2014 - Jul 2017

  Created work manual for most of the tasks, that made learning tasks easy and not time wasting for other colleagues.Worked with UK technical and IT teams to eliminate system errors permanently; saving 3 hours of work done by the supervisor every week to bypass them temporarily.Joined Continuous Improvement team and was number 1 in my team in CI idea generation. Worked on a developmental project for the whole process starting from receiving raw materials until the dispatch of finished products, throughout the production department and IT team.Process refining using MAKIGAMI tool to reduce the 7 wastes, leading to less over processing, overproduction, time and cost throughout the SC, procurement, production, and dispatch departments.This project decreased dispatch errors by 60%, accelerated multiple tasks in Supply chain and operation departments. Eliminated duplicated tasks and optimization of workflow, and increased process efficiency. Tasks has been reallocated among functions saving around 1 hr. a day for production team.Automation of multiple tasks leading to process acceleration. Analyzing customer demands on a weekly basis and formulating the production plan accordingly, after evaluating all factors involved. Understand the impact on business from demand fluctuations and the knock on effect in terms of material coverage. Regular communication with UK and Logistics for goods delivery conditions to UK warehouse and detailed information regarding any demand changes. Regular communication with Procurement department to closely monitor raw materials availability for production on time to prevent production stoppages Creating production contingency plans to ensure that all operations are running smoothly and recover any production losses due to material shortages or production issues. Continuously provide relevant information to superiors and peers in an accurate and understandable manner. Show less Owner of developmental project “Acceleration of Dispatch process flow” starting from the receiving of raw materials, throughout the operation process untill it is being released from production Area to be dispatched Air or Sea that resulted in multiple processes automation and cost reductions by altering multiple processes.Solving system errors permanently by eliminating problem root causesCourses studied:KATA MethodsProject ManagementAwardsBest Project idea and implementation; KATA projectBest CI; Continuous Improvement, contributor in 2016 and 1st quarter in 2107 Show less

  • Senior Production Planner and customer enterface

    Jan 2016 - Jul 2017

  • Continuous Improvement Specialist

    Jan 2016 - Jul 2017

  • Central planner

    Nov 2014 - Jan 2016
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  Aramex

  Jul 2017 - Mar 2019

  Business Improvement and Efficiency/ Quality Assurance leader

  ● Analyzing customer requirements and integrating theminto internal processes.● Conducting management reviews to evaluate stationperformance and implement action plans.● Leading projects to enhance operational efficiencymonthly.● Mentoring the BIE and operations teams.● Creating customized SOPs and KPIs for clients.● Collaborating with senior management to promotecontinuous improvement.● Enhancing understanding and application of internalpolicies.● Ensuring compliance with ISO 9001, ISO 14001, OHSAS18001, and TISSE standards.Projects:● Successfully leading the BIE team, Operations, HSE,Maintenance, and housekeeping departments throughMondelez's customer audit by Bureau Veritas with a 99%pass rate.● Developing tailored operational SOPs to specificcustomers such as Jumia, J&J, and Mondelez,integrating HR, housekeeping, and maintenancefunctions.● Utilizing Lean Six Sigma tools to optimize packing lineprocesses, resulting in a 30% reduction in labor and an18% decrease in costs.● Conducting thorough reviews of operational, security,safety, housekeeping, and maintenance processes,and ensuring cohesive collaboration amongdepartments. Show less

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  Self-employed

  Oct 2019 - now

  Freelance Consultant and Trainer

  October 2009Stock market fundamentals for Cairo University- Faculty of Commerce 12 sessions, 6 hrs, total 72 hrsNovember 2014Leadership preparation program for NGOLeadership - Communication - Presentation - Basic FinancialsOctober 2016Female startup program of 36 hrsBe a successful leader - Setting Marketing Strategies - Manage your financialsPrepare your business model - Open discussionOctober 2018 - 2019 CIC - Canadian International College students preparation program for professional life.Supply chain management basics - Strategic planning - Presentation skillsFebruary 2020Instructional designing - Technical school curriculumJune 2020Trainer of Trainer - High school teachers on the technical school curriculum - 144 hoursMarketing - Warehousing and logistics - Customer serviceTrainings for VIA in 2016 and 2017Facilitation of a training journey with The Catalyst Show less

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  Revamp for training and HR consultancy

  Jan 2020 - Jun 2020

  Director Of Operations
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  Brimore

  Aug 2021 - Apr 2022

  Operational Excellence Lead

  Working with top management to ensure developing supply chain solutions customized on the business model needs. Identify process bottleneck and implement solutions in a timely manner.Setting SOPs per function followed by quality assurance audits to ensure the adherance and commitment to execution.Process optimization and cost saving.

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  Noon

  May 2022 - Sept 2024

  Cx experience- Training & Audit Assistant Manager

  L&D● Provide training&professional development opportunities for backend&operations with HR coordination● Working directly with Middle East;EG,KSA&UAE, central team;CT,in strategic planning for3 functions, to have a centralized plan for3 countries.● Create engaging&informative training programs, including documents,videos,audios&interactive modules to meet different learning needs● Collaborate cross-functionally to enhance product knowledge&create tailored training solutions● Using CS,audit&Ops excellence reports as training Plans input● Utilizing digital training tools to facilitate online learning for 1000+ remote employees &provide coaching&feedback to participants● Worked with CT on Process&product developmentsAudit;QA● Develop audit checklists based on business SOPs,to identify gaps&non-conformities● Designing audit Uptodate checkpoints to proactively discover CX experience&operations,Cost efficiencies critical points compliances● Report audit findings to mgt with recommended CAPA● Foster positive&collaborative culture that encourages high quality productivity● Amend SOPs based on audit findings&observations of ops challengesCX Experience● Develop CS strategies aligned with company's mission&objectives& GOV regulations● Optimize CS processes to enhance efficiency&responsiveness● Created reporting system for gap identification,enhancing CX experience&planning training programs● Implement CI initiatives to cope with company directions to enhance CX experience● Analysis NPS scores for both CXs&Delivery associates to identify gaps&challenges to work on optimizing experience&processes,to increase satisfaction&loyaltyProjects• Designed Delivery Associate Profiling for contract extensions,Complaints investigations&trainings decisions• Designied CX complaints investigations manual&guidelines for agents&operations• Created full training programs&materials for all logistics& CX exp. SOPs on Noon LMS• Conducted TOT program for facilities SPOCs Show less