Philippe Stenuit

Experience

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  B&V Consultants

  Jan 2000 - Jan 2001

  IT Consultancy - Web Marketeer

  Working on B&V Consultants' brand image online and offline (eg: website, business cards, web animated presentation, flyers,...)

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  ID@! Studios

  Jan 2001 - Jan 2008

  Digital Transformation - Owner & Project Lead

  End-to-End accountability for transforming traditional SMEs' business models towards 'Online & Mobile'. The company is delivering packaged offers: from definition of the opportunity (Business Case) to development, SEO and WebMarketing)Main achievements: 20+ traditional business transformed online with tailored digital marketing solutions (e.g.: web & shop sites, CRM, SEO,...), E-Shop reusable solution (Cart, catalog, payments, catalog admin, discounts management,… ), Casual Gaming Web-platform, Mobile app. “VirtuaGuide” [Front & Back (Innovative tourism and leisure with mobile: 'treasure hunts' in 3 cities & multiple events) Show less

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  T4HR

  Sept 2006 - May 2008

  HR Industry - Business Analyst

  T4HR is creating online solutions for HR professionals.In this context, my duties are: collecting business requirements and application prototyping (Gathering customer needs > Translation IT specifications > Actionable doc & prototype), Identify Projects inter-dependencies (use cases, screen visual design & navigation flow, wireframes, workflows)Main achievements: Selection and recruitment online tool (Profile encoder, ‘Word’ CV reader, competencies definition and matching,…) , “Interim Company”: day-to-day Mgt. online application (Planning, profiles, payroll, automated: Dimona, ONSS / RVSZ, ONEM / RVA…), “Titres-Services / Dienstencheques Company”: day-to-day Mgt. online application (Individual customers data management [preferences, profile, account balance…], missions follow-up [cheques lifecycle…], dashboard and automated reports…) Show less

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  ING

  Jan 2008 - Oct 2014

  93 Internet/Intranet and mobile banking applications are operationally managed by the department working with ITIL. My responsibilities are targeted at resource and capacity management (for functional analyst digital team), operational excellence and customer experience optimization, tests & release management for evolutions, coordination of 3rd level of support - Incident & Problem Mgt, maintain IT applications in CMDB, Main applications in scope (through various releases schemes): Ing.be (public website), Intranet, Home Banking (online banking solution, Mobile Banking / Tablet Banking (mobile banking solutions), Self / Branch Banking (branch banking customer / employee). Show less Improvement of customer experience delivered to the online channels teams of ING Belgium and ING Group. In this context, my main duty is the day-to-day management of a team of 14 analysts and developers dedicated to online projects, resource and capacity management (using Clarity / MSP tools) on prioritized assignments (on risk, business impact analysis, interdependencies) Among others deliveries: ing.com – eZonomics (Economic info website), multiple CMS enhancements, collaborative tools (for content sharing / social media), customers’ web portal customization... Show less

  • Finance Sector - Team Leader & IT CMDB (Knowledge Management) Manager

    Feb 2012 - Oct 2014

  • Finance Sector- Project Manager

    Sept 2009 - Feb 2012

  • Finance Sector - Business Analyst

    Jan 2008 - Sept 2009
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  Capco

  Nov 2014 - May 2018

  Digital Banking Senior Business & IT Consultant

  Time boxed missions for various financial institutions with an objective to move their digital offering forward.Major clients served: UBS, ING, P&V, Ergo, BNP Paribas, Crelan, BPost, Europ Assistance... Mission examples:> Mobile payment channel integration for bank (e.g.: business case, Fintech comparison analysis, process impact review,..)> Information security (and IT security) deployment plan (e.g.: encryption for file transfers, authentication and identity management…)> Assessment of bank processes versus regulation (e.g.: PCI Compliance check for card payments related company, GDPR, PSD2...)> Digital innovation and disruption field (e.g.: I.A. 'chatbot' deployment, implementation of robotics and automation in digital banking...)> Trends analysis, writings and essays (e.g.: point of views, articles about innovation in banking landscape...) Show less

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  BNP Paribas

  Apr 2015 - Dec 2016

  Program Manager Social and Collaborative Tools

  Lead IT projects underlying the construction of the Social and Collaborative multi-channels (web/mobile/desktop) platform (RTC, CMS, KM for example) in complex international environment Main tasks:> Establish clear objectives, roadmap and deliverables for the program and the individual projects in close collaboration with the project managers and sub-team leaders.> Identify project priorities, schedule, identify key risks/mitigation plans and manage major risks and issues through effective contingency plans and proper escalation.> Manage financials, sub-project dependencies and programme dependencies.> Prepare and present clear, concise project updates to management and steering committees based on plannings, KPIs,...> Coordinate the operational team leaders to deliver the projects/product to market on time, at the desired quality level and the according/defined project timelines.> Federate teams in Paris [Business and transverse: HR, Compliance ] and Brussels[IT] on a common goal with a tangible Business and user gain Show less

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  Thalys

  May 2018 - now

  IT Solution Leader Thalys.com

  In charge of all internal and external activities related to the setup, evolution, monitoring and maintenance of Thalys.com portal web+App platform (except the tickets sale workflow). Highlighted mission: Setup of the contractual framework with the main dev partner. Managing the relationship and activities on a daily basis. Internal coordination, communication and reporting about the progress made at operational, tactical and, to some extend, strategic level. Animation of team meetings, and project steering committees. Show less

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  Eurostar

  Aug 2023 - now

  Project Manager Eurostar Group

  Coordination of entreprise transversal projects from the perspective of impacts on Eurostar.com platform.Highlighted mission: merger and transition from Thalys.com to Eurostar.com (solution design / coordination and communications all activities and stakeholders including delivery, roll-out, testing and 'aftercare' )