Ndamulelo Kone

Experience

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  Liquid Intelligent Technologies South Africa

  Feb 2023 - Feb 2024

  Sales Administrator

  Loading of new Feasibility requests from Sales KAM’s, into the Sales Cloudsense CRM system,• Creating new Opportunities in Cloudsense CRM System,• Loading of Opportunity related Products in Cloudsense CRM system,• Validating Opportunity details within Cloudsense CRM system and liaising with Sales KAM’s as necessary,• Conducting Technical and Commercial Feasibilities for Opportunities within the Cloudsense CRM system,• Performing necessary quality checks on the Cloudsense CRM system generated content to ensure accuracy,• Preparing and distributing Sales Order Forms for the relevant, captured Opportunity in the Cloudsense CRM system,• Engaging IT for support on any Feasibility or Cloudsense CRM system challenges related to the Opportunities, Feasibilities and Service Order Forms activities,• Engaging, communicating to and supporting Sales KAM’s on any Sales or Sales Admin related activities as necessary. Show less

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  Netstar

  Apr 2024 - now

  Sales Administrator Insurance

  Logging of leads according to SLA’s and TTT targets.Assist with incoming calls from internal and external clients when necessary.Assist with customers queries and provide feedback timeously.Take ownership of escalated queries. If unable to resolve personally, ensure the escalation is routed to the correct department to ensure that the query is resolved, and feedback is provided to all parties concerned.Manage leads received via systems integration, emails or telephonically according to SLA’s and TTT.Provide support to the Planning team with customers that are uncontactable.Ensure that pending fitments are being driven down and provide support to ensure fitments are concluded.Manage own and team’s sales statistics.Provide sales reporting to Insurance Team Leader.Ensure that Insurance team are kept up to date with new leads and any challenges experiencedEnsure the Insurance Team Leader is made aware of any concerns which can impact on sales conversionsCapture manual applications onto CRM when necessaryUpdate of databases and pipelines Show less