Prabhu Kannan

Experience

• 

  First Advantage

  Sept 2006 - Apr 2007

  RMS Administrator
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  Sonim Technologies

  Apr 2007 - Jul 2008

  Product Support Engineer
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  Authoria

  Aug 2008 - Jan 2010

  Application Support Engineer
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  Apigee (APIC)

  Jan 2010 - Feb 2014

  Cloud Operations Engineer

  • Initially engaged with the product support team and transitioned into Cloud Operations team• Successfully driven multiple data migration projects• Driven multiple product upgrades for on premise and hosted accounts• Managed day-to-day AWS Cloud Operations for hosted services

• 

  E2open

  Mar 2014 - Dec 2018

  • A highly visible team member responsible for post-sale success and satisfaction• Managing day to day customer success team and operations• Build strong relationships, identify and leverage company-wide resources to address customer satisfaction, growth opportunity or risk in their portfolio.• Identify growth opportunities and coach direct subordinates• Act as the liaison between Product Management and the Customer with a focus on feature collaboration• Identify and delegate tasks for internal projects within the team• Implemented processes to ensure product and technical support resources could proactively assist clients to effectively resolve production technical cases Show less • Successfully driven multiple product upgrade projects and been technical contact for any assistance within the customer support function• Trained and mentored support group members on various tools and technologies• Established a team to run a pilot project as part of the managed services function and did closed a multi-year managed services contract• Driven data center migration projects• Implemented automation to work around customer facing issues• Implemented custom scripts as part of solution stack and status monitoring Show less

  • Customer Success - Cloud Application

    Mar 2015 - Dec 2018

  • Application Support Team Lead

    Mar 2014 - Feb 2015
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  DXC Technology

  Mar 2019 - now

  Infrastructure Services - Cloud