Jozenio Draai

Experience

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  Tracker

  Apr 2006 - Mar 2022

  * Promote Tracker to the Insurance Industry. * Provide ongoing product information to a portfolio of brokers/administrators/underwriters. * Implement and manage incentive programmes/marketing opportunities. * Regular training to Insurance Intermediary staff on all Tracker products and services. * Weekly/monthly reports, monitor portfolio performance, track trends within the industry. * Achieve set monthly and yearly targets. * Attend after hour functions if and when required. * Attend to necessary administration. * Identify new business opportunities for Tracker. Show less Drive the achievement of sales targets as set by the Acquisitions Manager in accordance with best business practise. Supervise team to promote the product offering, features and benefits to the customer with the intention of providing value. Supervise team by accurately & consistently monitoring teams members performance relative to productivity, contracting and fitment targets set-out by Trackers sales Dept. Ensure favourable customer service by consistently promoting quality interactions between the various departments within Tracker and prospective customers through the value of quality and productivity evaluation (coaching & supporting).Personal development of subordinates through involvement in mentorship, training and guidance. On-going enhancement and optimisation of the Acquisitions Department business processes in support of the business needs. Lead, coach, develop and monitor a team of Scheduling Acquisitions Centre Agents. Collate and consolidate facts for query resolution pertaining to any outstanding leads / queries. Report on all monthly activities/productivity for the entire department and how these compare to our Fiscal business plan. Report on team productivity (scheduled bookings, Regional schedules, Regional Technician efficiencies, internal vs. external fitments, telephony reports, etc.), inclusive of audits on all commission payable. Supervising telephony statistics within the team (AB rate, Availability, Silent Monitoring etc.) Prepare all supporting statistics or documentation for monthly KPA discussions. Any other related tasks or duties assigned by the Manager inclusive of ‘filling in’ in their absence. Consistently provide support to all our External Partners including Regions, Installers, Fitment Centres & other channels. Show less Handle emails and email comprehension. Maximise individual and divisional productivity. Meet all reporting deadlines. Resolve team and customer problems. Establish and ensure quality and productivity standards to consistently reach objectives. Identify appropriate training required to skill staff to world-class standards. Understand internet technologies. Understand the development of a call centre from a strategic perspective. Deal with clients face to face or telephonically. Show less Duties of a team leader. Ensure the teams meet their agents. Escalated queries from clients, irate clients, maintain an Email inbox of leads and Delegate them to the agents. Performance Reports. Month to Stats.Handle emails and email comprehension. Maximise individual and divisional productivity. Meet all reporting deadlines. Resolve team and customer problems. Establish and ensure quality and productivity standards to consistently reach objectives. Identify appropriate training required to skill staff to world-class standards. Understand internet technologies. Understand the development of a call center from a strategic perspective. Deal with clients face to face or telephonically Show less

  • Broker Sales Consultant

    Mar 2014 - Mar 2022

  • Supervisor

    Mar 2013 - Mar 2022

  • Sales Consultant

    Feb 2009 - Feb 2013

  • Call centre Supervisor

    Feb 2007 - Feb 2009

  • CLO Team Leader

    Apr 2006 - Jan 2008
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  Flawless Consulting

  Apr 2017 - Mar 2022

  Partner

  Flawless Consulting is a pty ltd liability registered in Johannesburg part of the Gauteng Province for tax purposes. Its founder is Mr. Jozenio Draai, a former Executive head with The Conducive Group. Mr. Draai has brought together a highly respected group of Sales Agents who have a total of 35 years of combined experience within this industry.The company has a limited number of private investors and does not plan to go public. The company has its main offices in Randburg. The facilities include office spaces, consulting rooms, and a 20 seat call center. Show less

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  Cartrack

  Nov 2019 - Jan 2022

  National Scheduling Manager

  Maintains and improves call center operations by monitoring systemperformance. Identifying and resolving problems. Preparing and completing action plans•Completing system audits and analyses. Managing system and processimprovement and quality assurance programs. Installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling,and disciplining employees. Administering scheduling systems. Communicating job expectations•Planning, monitoring, appraising, and reviewing job contributions. Planningand reviewing compensation actions• Enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing and summarizing data and trendsAccomplishes organization goals by accepting ownership for accomplishing new and different requestsExploring opportunities to add value to job accomplishments. FraudInvestigations• Performance Management• KPI coaching and discussions. Staff growth and development. Show less

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  Renasa Taxi Underwriting Managers

  Jan 2022 - now

  Key Account Manager (Insurance Brokers)

  Continuously analyze competitor strategies and ensure knowledge iscurrent on competitor activity, new products and servicesPartner with and identify the needs of brokers and provide thenecessary supportNegotiate with intermediaries regarding the level of business andservicing requirementsEstablish and maintain business relationships to grow market sharewith existing brokersInitiate and manage marketing drives to secure profitable, qualitynew business from brokersDeliver training to brokers to ensure their understanding of ourclient's products and servicesContinuously monitor turnaround times and quality standards andresolve issues speedily to enhance customer service deliveryManage the delivery on broker service level agreements withcustomers and internal and external stakeholders in order to ensurethat customer expectations are managedBuild strong relationships through providing specialist know-how andleadership to others, expressing positive expectationsContinuously develop own expertise in terms of industry and subjectmatter development and application thereofPositively influence and manage change and offer specialist supportwhere requiredMonitor financial market trends to ensure that plansare relevant, effective and to identify any necessary updatesPrepare, interpret and present customer financial performance andother relevant information to enhance customer understanding andfacilitate decision-making.Managed key account matters including solving issues, updating onproject milestones, attending meetings and managing othercommunications.Forecasted and tracked renewals, upgrades and other key accountmetrics to prevent accounting issues.Developed new business opportunities in existing customerportfolios to meet, upgrade and cross-sell revenue targets.Led strategic commercial negotiations to enable long-term profitablegrowth. Show less