Igor M.

Experience

• 

  AC Nielsen Cyprus Limited

  Mar 2004 - Dec 2004

  Product Consultant

  - Consumer product analysis and study of various brands, for the purpose of maximizing sales and logistics of the products.- Upkeep and information (writen and through pictures ) share on a common B.D - Análise e estudo de consumíveis de várias marcas vendidos em hipermercados, de forma a aumentar as vendas dos mesmos, assim como dinamizar os stocks.-Inserção de informação por escrito e por fotografia, numa base de dados comum e manutenção da mesma.

• 

  Sitel

  Jan 2007 - Jan 2011

  Senior Technical Specialist

  - Technical Support for HP Desktops, Laptops and Printers through e-mail- Creation of Tuturials to help the client solve the issue.- In some issues the costumer would be called so we could resolve the issues in real time remotely.-Suporte Tecnico a Desktops, Portáteis e Impressoras HP por e-mail-Criação de tutoriais de forma a conseguirmos ajudar o cliente a resolver -Em algumas ocasiões, contactávamos o cliente de forma a resolver a dificuldade remotamente.

• 

  Tecnidata

  Feb 2011 - May 2011

  System Administration

  -First and second line of support of the computer systems on a national level at Seguros Tranquilidade during the company’s migration from Windows to Linux.-Troubleshooting for.Linux and Windows operating systems.-Help with the settings of the machines to access the Companys Intranet.-Repair and reconstruction of the companies laptops and desktops.-User support with login difficulties at the company AD.-Suporte de primeira e segunda linha ao parque informático da empresa Seguros Tranquilidade durante a migração de Windows para Linux.-Apoio Técnico sobre sistemas Windows e Linux.-Apoio com as configurações dos equipamentos para acesso à intranet da empresa.-Reparação e reconstrução de portáteis e desktops da empresa.-Suporte a utilizadores com dificuldades de login através de acesso à AD da empresa. Show less

• 

  Wondercom, Project Management and Telecommunications

  May 2011 - Mar 2017

  Senior Telecommunications Technician (Tier 2-3)

  - Support business solutions for ADSL and FTTH, installation and configuration of VoIP ( Vodafone OneNet ) used in Portugal and the UK.- Implementing ISDN over ADSL and Fiber solutions using VoIP equipment(Ex: Dataflex Vine ).- Configurations and troubleshooting VoIP in VoIP equipment ( Thomson / Dataflex Vine / Snom820).- Diagnosis and maintenance of ADSL/Fibra lines at the level of support and monitoring of Field Service remotely.- 2nd line of technical support to residential and business customers in technology ISDN, ADSL and FTTH.-Remotely access for resolution of technical issues and breakdowns and scheduling/monitoring of the local Field Service on support or installation.-2nd line of technical support for Vodafone One Net- Suporte de soluções empresariais em ADSL e FTTH, configuração e instalação de telefones VoIP, (Vodafone Onenet) usada em Portugal e Reino Unido.- Implementação de soluções ISDN sobre ADSL e Fibra recorrendo a equipamentos VoIP( Ex: Dataflex Vine).Configurações e VoIP troubleshooting em equipamentos VoIP (Thomson/Dataflex Vine/Snom820/Snom 821/ Snom Vision/ Snom Meeting Point).- Diagnóstico e manutenção das linhas ADSL/Fibra a nível de suporte e acompanhamento de Field Service remotamente.- 2ª Linha de suporte técnico a clientes residenciais e empresariais em tecnologia RDIS, ADSL e FTTH.Resolução de avarias remotamente e agendamento/acompanhamento de instalações de Field Service ao local.- 2ª Linha de suporte técnico para os serviços Vodafone One Net. Show less

• 

  Vodafone

  Aug 2014 - Mar 2017

  - Analyst and Consultant of Managed Services of Integrated Solutions: Vodafone One Net- Consultancy & Implementation of Vodafone One Net- Custom Configuration: recommend & apply the settings that best suit the customer's business- Change Management: modify the configuration of client solutions according to their specific requirements and needs- Workshop and demonstration of the solution Vodafone One Net - Planning, implementation and installation of adequate services regarding One Net on the customer.- Advanced knowledge of Fixed Solutions Products: Vodafone One Net, Vodafone One Net Call Centre- Restructuring of the client's telecommunications services when in contract renegotiation.- Participation in the redesign for the project Vodafone iTeam.- Presentation of the project Vodafone iTeam to Vodafone interns.- Vodafone Secure Firewall Configurations according to the client specifications.- Trainer for new team members.- Analista e Consultor de Serviços Geridos de soluções integradas : Vodafone One Net- Consultoria e Implementação do serviço Vodafone One Net- Configuração Personalizada : recomendar e aplicar as definições que melhor adequam ao negócio do cliente- Gestão de Alterações : modificar a configuração de soluções de clientes de acordo com suas exigências e necessidades específicas- Workshop planificada e adequada às necessidades das empresas ( de 1 a mais de 100 pessoas) da solução Vodafone One Net- Acompanhamento do cliente deste a sua planificação, implementação e instalação.- Restruturações dos serviços One Net e estrutura One Net de clientes em renegociação contratual.- Participação na criação e reformulação de procedimentos e documentos para o projecto Vodafone iTeam.- Apresentação do Projecto Vodafone iTeam a elementos e chefias internas.- Configuração da Vodafone Secure Firewall de acordo com as especificações do cliente.- Formador de novos elementos da equipa. Show less - Acceptance tests for various versions and releases for the One Net portal and services.- Acceptance tests for the Vodafone One Net Software applications Attendant Console and e-Phone.- End-to-end testing of all terminals used with the Vodafone One Net service ( Snom’s, Microsoft Lync, Cisco fixed Phone, Yealink and Huawei 662 ).- Test Execution using HP Quality Center.- Installation and configuration of test labs.- Testes de aceitação de várias versões do portal One Net.- Testes de aceitação das aplicações Attendant Console e e-Phone do serviço One Net.- Testes end-to-end dos terminais usados nos serviços da Vodafone ( Snom's, Microsoft Lync, Yealinks, Huawei 662).- Execução de testes utilizando o HP Quality Center.- Configuração e montagem dos laboratorios para teste. Show less

  • Project Management Consultant ( Outsourcer from Wondercom)

    Jan 2015 - Mar 2017

  • Software Quality Analyst ( Outsourcer from Wondercom)

    Aug 2014 - Mar 2017
• 

  Fresenius Medical Care

  Mar 2017 - Sept 2022

  Information Technology Project Manager and more

  • IT project management nationally and international implementation• Manage the companies procurement and technological needs with our suppliers on a daily basis• Department Techleed, Network and Security Specialist• Systems administration (40 physical sites)• VMware vSphere Administration• SCCM Administration• Veeam Backup deployment ( more than 40 servers)• Crowdstrike management and reporting ( more than 800 machines)• Supporting a large Microsoft environment with various OS from servers to Desktops and Workstations (more than 800 clients, 60 servers)• Medical devices software deployment, configuration and management (TDMS & POL)• Apple client deployment and configuration on a Windows-based network• IBM Notes configuration and support• Mobile solutions (Android, iOS)• Creation of project and service manuals• Communications and Network Administration Show less

• 

  Inetum

  Oct 2022 - now

  Systems Engineer (Senior Consultant)
• 

  Getinge

  Oct 2022 - now

  Application Coordinator (Outsourcer from Inetum)

  - Monitors ageing of applications.- Coordination of application implementations.- Coordinate and oversee the implementation of technology application modernization initiatives.- Evaluate and recommend specific approaches by use case, selecting from the array of tools and technologies available.- Provide reporting to Senior Management on the status of applications and program health and deployment status.- Coordinate the packaging team to ascertain quality and timely deliverables- Global Application CAB host, verify new software requests or necessities for the company (Software Governance) according to compliance and security company policies and cost/risk-benefit.- L3 Software related ticket resolution and creation of tutorials/workarounds in order to help L2 and L1 to solve issues. Show less