Llewellyn Williams

Experience

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  Park City

  Oct 2007 - Apr 2008

  Ticket Scanner Lead

  - Provide a high level of guest service while ensuring all guests have the appropriate product to access the Ski Resort. - Troubleshoot scanning equipment problems as needed, deal with guest pass problems in a professional manner, and have a vast knowledge of the resort and surrounding community while providing excellent guest service.- Scan all guests in order to ensure they have the proper product.- Identify inactive passes when indicated by scanning equipment.- Immediately resolve all ticket media (passes and tickets) issues when indicated by scanning equipment while maintaining a clear focus on guest relations.- Maintain the quality and appearance of the maze and equipment.- Assist with training. Be available to answer questions and solve problems for employees and guests.- Ski/snowboard skills in order to get to certain job assignments. Show less

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  Six Flags

  Apr 2008 - Nov 2008

  Restaurant Manager

  - Process and analyze the information when scheduling and placing orders.- Check the quality of deliveries of fresh food and baked goods. - Monitor inventory, track sales, and perform other administrative tasks. - Evaluate health and safety practices against standards. - Oversee training for staff. Guide, direct, and train staff.- Schedule staff breaks and coordinate the work and activities of staff. - Resolve customer complaints relating to food quality or service. - Monitor food preparation and cleaning methods. - Direct cleaning of kitchen and dining areas to maintain sanitation standards. - Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. - Arrange for maintenance and repair of equipment and other services. - Implement promotions or new products. - Secure and lock up the facility at end of the day. Show less

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  Killington/Pico Ski Resort Partners, LLC

  Nov 2008 - Apr 2009

  Snowmaker/Lift Operator

  - Work within a strong team environment.- Operating high-pressure snow guns.- Setup and teardown of snowmaking equipment.- Ability to interact and converse intelligently with guests and other resort departments and staff. - Maintain a positive and helpful attitude towards guests.- Skilful resolve of problems arising from guests disobeying rules.- Pre-operation check of the lift, as well as the end of the session, shut down of the lift.- Maintain a clean and safe workplace. Show less

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  Six Flags

  Apr 2009 - Nov 2009

  Restaurant Manager

  - Process and analyze the information when scheduling and placing orders.- Check the quality of deliveries of fresh food and baked goods. - Monitor inventory, track sales, and perform other administrative tasks. - Evaluate health and safety practices against standards. - Oversee training for staff. Guide, direct, and train staff.- Schedule staff breaks and coordinate the work and activities of staff. - Resolve customer complaints relating to food quality or service. - Monitor food preparation and cleaning methods. - Direct cleaning of kitchen and dining areas to maintain sanitation standards. - Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. - Arrange for maintenance and repair of equipment and other services. - Implement promotions or new products. - Secure and lock up the facility at end of the day. Show less

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  Look & Listen

  Jan 2010 - Sept 2013

  Assistant Store Manager Operations

  - Operational Effectiveness- Financial effectiveness- Customer experience- Performance Management - People management- Administrative Effectiveness- Stock Control

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  Tripco

  Nov 2013 - Jun 2022

  Property On-Boarding Team Leader - Property Content Writer

  - Daily monitoring of team's progress in relation to targets and service level agreements.- Key accounts with property owners, hosts, property agents, and hotel partners.- Weekly and monthly analysis and presentation of key metrics utilizing Metabase SQL.- Ensuring the right caliber of person is hired and providing comprehensive training to all new and existing staff.- HR-related tasks: one-on-one, leave management, and performance management process.- Copywriting property information.- Quality control of content placed on establishment webpages that aligns with the company style guide and meets SEO best practices.- Collaboration with the Social Media Team, ensuring content was ready for marketing on Facebook, Instagram, Twitter, and Pinterest. - Providing ongoing motivation and guidance. Develop a strategy the team will use to reach its goal while managing deadlines.- Maintain strict verification protocols to avoid fraud; utilize a variety of Deeds office property tools, such as Windeed and SearchWorks.- Constantly striving to find innovative ways to improve the customer's online experience.- Basic QA tester knowledge for troubleshooting bugs, and creating detailed bug reports and feature requests. Additionally, testing new features and bug fixes. - Experience with JIRA, Confluence, and Linear.- Knowledge and experience with Google Workspace. Show less

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  Propr

  Nov 2022 - now

  • Corresponding with international guests via email and phone creating a wonderful experience from start to finish.• Assistance with and anticipation of guests' travel needs and requests.• Co-ordination of the various components of a guest's holiday package.• Efficient and accurate recording of booking details.• Assistance with any number of questions providing knowledgeable information.• Efficient communication between the teams, guests, and agents.• Understanding and following procedures and specific conditions for the various accommodations and suppliers.• Follow up on booking information, travel details, and payments. Show less