Karolina Rodaitė

Experience

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  Akademinis politologų klubas

  May 2011 - May 2015

  Valdybos nare

  Board member, external events coordinator (lt. Valdybos narė, ryšių su visuomene koordinatorė);Board member, internal events coordinator (lt. Valdybos narė, vidinių renginių koordinatorė).

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  Kaunas city municipality

  Jan 2015 - Jan 2015

  Intern

  - Work with government documents.- Participation in Kaunas city municipality Council and commission hearings and meetings. - Document archiving.- Performance of any other duties related or assigned.

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  HELIS

  Jun 2017 - Aug 2018

  Customer Service Specialist

  - Resolution of any problems or issues stated in client complaints, determining causation of the problem and/or issue, selecting and executing the best solution to solve client issues, following-up with clients if needed to ensure resolution and etc.;- Identification and assessment of client needs to achieve customer satisfaction;- Recommendation of any potential services, promotions or etc. to clients or people interested in our services in order to increase their engagement, collecting client information and analyzing client needs, making recommendation to relevant departments on how these needs could be better met in the future and etc.;- Correspondence with clients via email, live chat or phone, as well as social media platforms (Facebook, Twitter, Reddit and etc.), providing clients with a positive experience, resolution of any issues or problems for customers, ensuring that the projects of company's positive and trustworthy image is maintained;- Moderation of chats on different product sites, ensuring an open, quick and interactive communication with customers, ensuring that the projects and company's image is protected;- Building and maintaining sustainable relationships of trust with clients;- Contributing to team efforts by accomplishing related results as needed;- Maintenance of customer accounts;- Bug tracking and reporting;- Providing clients with accurate, valid and complete information via any correspondence platform; - Meeting personal and departmental targets and quotas regarding contacting social media influencers, customers and etc.;- Making posts on different social media platforms regarding events, promotions and etc.;- Conduction of research regarding competitors, influencers and etc.;- Going the extra mile to engage customers, as well as resolve any of their issues and/or problems;- Cancellation of accounts;- Acting as a liaison between clients and relevant departments; - Performance of any other duties related or assigned. Show less

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  Helis Play

  Sept 2018 - Aug 2019

  Payments - Transactions Specialist

  - Evaluation of transactions and relationship risk-adjusted profitability;- Assurance that assigned client tickets are resolved and updated in ticketing system on a daily and timely bases;- Handling of client information, documents, funds and etc.;- Correspondence with clients via email, live chat or phone;- Participation in daily risk and payment operations involving monitoring and reporting of changes in risk levels, limits, handling of incidents and responding to questions from internal departments, stakeholders and etc.; - Updating of client information as defined by company policy and procedures;- Managing documentation or information requests regarding client funds and/or orders, their validation and management;- Making recommendations to reduce and control risk, fraud, internal procedures and etc.;- Investigation and resolution of problems associated with client funds and gaming profiles and/or accounts regarding fraud, payment and purchase methods (withdrawals and deposits), documentation requests and etc.;- Investigation and resolution of problems associated with charge backs; - Preparation and monitoring of payments for wire transfers, Skrill, Neteller, crypto-currency (Bitcoin), credit card and etc.;- Monitoring of front-and back-end day to day functions pertaining to risk and payments;- Bug reporting;- Maintenance and monitoring of client documents, discrepancies in their gaming accounts (e.g. balance, documentation, personal information and etc.);- Acting as a liaison between internal departments regarding risk and payments procedures, issues and etc.- Performance of KYC (Know Your Customer) procedures;- Performance of AML (Anti-Money Laundering) procedures;- Making sure that all internal (between departments) and external (with clients) is done in a seamless manner;- Management of client applications, gaming account registry and processing of documents ensuring compliance;- Performance of any other duties related or assigned. Show less

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  Eneba

  Aug 2019 - now

  • Fraud Analyst

    Jun 2024 - now

  • Payment and Risk Management Specialist

    Aug 2019 - Feb 2025