Deep Enrich
Taina Bose
1000 followers
Hyderabad, Telangana, India
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About me
Program Manager - Payment Risk at Amazon I Cross-team collaboration I Stakeholder management I SOP and Process Improvement I Tool Improvement I Project Implementation I SME I Hiring I Team Handling
Education
Pailan College Of Management and Technology
2012 - 2016
Experience
Amazon
Aug 2016 - nowMy primary responsibilities as a Manager include supervising a team of Senior Specialists which emphasizes in credit risk prevention and process improvement through successful project idea implementations along with data mining and analysis, modifying existing SOPs or creating new guidelines, implementing tool modification ideas and solving customer escalations. Other responsibilities includes SLA management, shrinkage control, quality audit and feedback, training and coaching the team members, stakeholder collaboration, leading deep dive activities and pilot programs to improve customer experience. Show less
Program Manager
Jan 2024 - nowManager- Risk Investigations
Apr 2021 - Mar 2024Sr. Customer Rescue Specialist
Sept 2020 - Apr 2021Subject Matter Expert I Sr. Risk Investigation Speicalist
Dec 2019 - Aug 2020Transaction Risk Investigator
Aug 2016 - Dec 2019
Licenses & Certifications
Machine Learning with Python
Decodr TechnologiesJan 2022Tableau Course Completion Certificate
Decodr TechnologiesJan 2022- View certificate
Scrum: The Basics
LinkedInOct 2021
- View certificate
Six Sigma Foundations
LinkedInOct 2021 - View certificate
Power BI Essential Training
LinkedInFeb 2022 - View certificate
Essential Lessons for First-Time Managers
LinkedInOct 2021 
Lean Six Sigma Yellow Belt Participation
Efforts ConsultingJun 2022
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