Shiney Thomas

Experience

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  Standard Bank Cash Centre

  Oct 2003 - Dec 2004

  MIS / Stats Officer
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  Standard Bank Group

  Jan 2004 - Jun 2006

  Operations Assistant Analyst
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  Standard Bank Cash Centre

  Jul 2006 - Nov 2006

  Administrative Assistant
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  Standard Bank Cash Centre

  Mar 2007 - May 2007

  Recon Officer
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  Standard Bank South Africa

  Jun 2007 - Nov 2015

  Sales measured against budget turnover.Relationship management - retention of customers.Service - measured against the service goal through service survey.Profitability - pricing mix as per required strategy and segment.Portfolio growth - through cross sell % and cold calling number of new business (cross sell to existing base and number new business on-boarding).Effective change management and adoption of projects and initiatives.Achievement of all migration targets.Effective utilisation of systems.Other responsibilities:Assisting with integration at cash centre; Assist with after sales queries; Dealing with service providers (eg. CIT companies) on customer behalf; Providing daily statistics to Manager Show less Key Resonsiblities: Building & maintaining sound relationships with new clients; Maintaining good relationships with existing clients and internal & external business partners; Assisting clients with cash office/ banking structure in terms of reconciliation; Assisting clients in understanding cash centre policies & procedures/process; Understanding client business in order to assist clients by providing cash solutions together with Customer service & integration officers; Dealing telephonic, e-mail, faxed queries in line with SLA and SBSA policies & procedures; Providing clients wit monthly deposit statistics; Tracing / Investigating discrepancies on clients' accounts; Interacting with vendors, eg. CIT, GPT, etc. to fullfill service requirements; Capturing and authorising value transactions within limit; Ensuring all queries raised are channelled through the correct query management process; Logging/Updating/resolving/closing queries on system; Refer trends in client behaviour to Customer Service & Integrations Officer; Assisting CSI with onboarding of new clients; Liaising with Corporate & Investment banking , Jhb cash services & Account executives in terms of client queries, education, etc. Other responsibilities:Doing financial transfers on request; Providing monthly stats to stats officer; Providing daily stats to Team leader; Assisting branches in resolving ATM deposit / withdrawal / retained card queries; Staff training in client services space Show less

  • Sales Consultant: Cash Services

    Feb 2015 - Nov 2015

  • Client Liaison Officer

    Jun 2007 - Jan 2015
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  Sanlam

  Jul 2016 - May 2018

  Promoted to Intermediate Skillset -1 June 2017Providing assistance to brokers and clients; Maintaining good relationships with existing customers and internal and external business partners; Accurate and timeous processing of clients' requests; Ensuring enquiries are accurately communicated to clients; Communicating sufficient information in the proper manner to the client; Confirming the client's instruction per letter or other preferred means of communication; Amend policy records and update client information.Other responsibilities:Rerouting service requests to the correct skillset where necessary; Referring service requests to the relevant department; Creating service requests when needed. Show less

  • Senior Processing Assistant

    Jun 2017 - May 2018

  • Junior Processing Assistant

    Jul 2016 - May 2017
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  City of Cape Town

  Jun 2018 - now

  Data CapturingInsuring new assetsDeleting asset insuranceAmending insuranceTransferring of AssetsGeneral AdministrationProcuring IT equipmentProcuring furnitureHandling Theft / Losses claimsHandling Public Liability claims

  • Administrative Officer

    Feb 2023 - now

  • Clerk

    Jun 2018 - Mar 2023