Juan Martinez

Experience

• 

  US army

  May 2009 - Feb 2017

  Medic
• 

  First Sun Management Corp

  Feb 2013 - Mar 2014

  Assistant Manager
• 

  Bojangles' Restaurants, Inc.

  Mar 2014 - Mar 2018

  Unit Director

  Ensured new hires complied with the restaurant’s policies and procedures, followed food and safety quality standards, and kept customers satisfied while handling complaints. Coordinated communication between back and front end staff to deliver unique and enjoyable customer experiences.-Utilized multiple restaurant management software including MS Excel and MS Word.-Kept and reported detailed financial records of daily, weekly, monthly payroll, expenses, and revenues.Provided employee performance reports to the District Manager and Regional President to ensure staff was adequately trained.-Collaborated with the Kitchen Manager to ensure all food, ingredients, and equipment were available.Enforced sanitary policies for food handling, maintenance of kitchen and dining areas, and general cleanliness. Show less

• 

  Panda Restaurant Group

  Apr 2018 - Aug 2018

  Manager

  -oversaw and managed all areas of the restaurant and helped the senior supervisor make decisions on matters related to creating great customer experiences.-Followed the restaurant’s service levels and standards and to increase revenue and reduce food, beverage, and labor costs.-Ensured that all financial, staff, and payroll related administrative duties and documents were accurately completed and maintained.-Maintained operational standards, restaurant policies and procedures, while adhering to all federal, state, and local laws, and ordinances.-Responded to guest complaints and took appropriate actions to turn dissatisfied patrons into repeat/return customers. Show less

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  SCHUSTER ENTERPRISES INC

  Aug 2018 - Nov 2019

  Assistan Manager

  Hired to implement business acumen and experience within the restaurant industry to inspire staff to achieve quarterly sales goals and identify opportunities for potential expansion. Optimized profits and ensured that guests were completely satisfied with their dining experience.-oversaw and managed all areas of the restaurant and helped the senior supervisor make decisions on matters related to creating great customer experiences.-Followed the restaurant’s service levels and standards and to increase revenue and reduce food, beverage, and labor costs.-Ensured that all financial, staff, and payroll related administrative duties and documents were accurately completed and maintained.-Maintained operational standards, restaurant policies and procedures, while adhering to all federal, state, and local laws, and ordinances.-Responded to guest complaints and took appropriate actions to turn dissatisfied patrons into repeat/return customers. Show less