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Matt Talley

Matt Talley

Service Advisor

Followers of Matt Talley2000 followers
location of Matt TalleyGlen Mills, Pennsylvania, United States

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  • Timeline

  • About me

    Vice President of operations

  • Education

    • Delaware Technical & Community College

      1992 - 1993
      Associates Automotive

      General Motors Automotive Education Program

  • Experience

    • Porter Chevrolet

      Jan 1994 - Jan 1995
      Service Advisor

      Greet customer and document service needsMaintain communication with customerAdvisor customer of recommended repairs

    • Carman Ford/Lincoln/Mercury

      Jan 1995 - Aug 1995
      Service Advisor

      Greet customer and document service needsDispatch repair orders and monitor all work being performedPerform quality assurance check to repaired vehicle Maintain communication with customer

    • Delaware Olds/Volvo/Saab

      Aug 1995 - Sept 1998
      Service Advisor

      Greet customer and document service needsDispatch repair orders and monitor all work being performedPerform quality assurance check to repaired vehicle Maintain communication with customer

    • Corporate Interiors of Delaware

      Sept 1998 - Jul 1999
      Service Sales Associate

      Providing estimates to potential and existing clients for services provided by companyManaging all ongoing projects keeping client informed of status Budgeting and manpower planning for all projects

    • Gambacorta Chrysler

      Jul 1999 - Mar 2000
      Assistant Service Manager

      Assisted in managing full staff of serve employee Road test and communicate with customer to improve satisfactionSubmitted and monitored all warranty repairs to manufacture Developed and maintained technician work schedule

    • Porter Nissan/Buick

      Mar 2000 - Mar 2002
      Service Manager

      Managed a full staff of service employees Developed CSI through intensive in house trainingPlanned and executed advertising strategy Communicated with Manufacturer Representatives

    • Light Action Inc

      Mar 2002 - Sept 2002
      Installer

      Fill customer requests for lighting gearLoad equipmentUnload and set up lighting. (Concerts, meetings, etc.

    • Metro Imports

      Sept 2002 - Jan 2003
      Acura/Volkswagen Service Manager

      Managed a full staff of service employees Developed CSI through intensive in house trainingPlanned and executed advertising strategyControlled expensesCommunicated with Manufacturer Representatives

    • Winner Ford

      Jan 2003 - Dec 2003
      Service Manager

      Managed a full staff of 30+ service employees Managed daily operationsCommunicated with Manufacturer Representatives

    • Phoenix Property Investment, Inc

      Jan 2004 - Jan 2010
      Project Manager

      Home Improvement/RemodelingGeneral contractingDesigned, planned and executed remodel projectsBathroom remodel to whole house rehab.

    • Metro Imports

      Oct 2004 - Aug 2007
      Acura/Volkswagen Service Manager

      Managed a full staff of service employees Developed CSI through intensive in house trainingPlanned and executed advertising strategyIncreased gross profit by 10% annuallyControlled expensesCommunicated with Manufacturer Representatives

    • George W. Hill Correctional Facility

      Feb 2008 - May 2009
      Sergeant/Unit Manager

      Supervise 8 OfficersDetermine housing location of inmates on two unitsPrepare daily shift reportsAssess all reports generated by officersMake all necessary decisions for Unit of 200+ inmatesSupervise all staff breaksVerify visitors identification to enter facilityOperate ION scan and Metal detectorCorrections OfficerResponsible for supervision of activityPerform Count and positive identificationCare, Custody and Control of 100+ inmates

    • Chapman Nissan

      Jul 2009 - Feb 2010
      Service Advisor

      Greet customer and document service needsDispatch repair orders and monitor all work being performedPerform quality assurance check to repaired vehicle Maintain communication with customer

    • Springfield Ford

      Jul 2010 - Feb 2011
      Operations Manager

      Managed a full staff of service employees Developed CSI corrective action planControlled expensesCommunicated with Manufacturer RepresentativesGreet customer and document service needsDispatch repair orders and monitor all work being performedPerform quality assurance check to repaired vehicle Maintain communication with customerPerform all duties of Commercial truck Service Advisor

    • Mike's Famous Planet Powersports

      May 2011 - Dec 2011
      Parts & Service Director

      Manage a full staff of parts and service employeesSubmit warranty repairs to multiple manufacturesControl $190,000 parts inventoryProcess parts orders and return to multiple manufactures/vendorsDevelop employee schedulesDirect selling of parts, clothing and accessories to customersMeeting with manufactures representativesExpense controlDevelop sales strategies and marketing

    • Drexel Hill Nissan

      Oct 2012 - Aug 2016
      Executive Manager

      Greet customers, write up service concerns, update customers of repair status, dispatch repair orders and book repair times. Handle all daily operations of a new car dealership

    • CSC (Contemporary Services Corporation)

      Nov 2012 - Dec 2015
      Event Security-peronsal protection

      Provide personal and group security for sporting event, concerts and appearances. Member of the Philadelphia Eagles Cheerleader escort team.

    • Maguire Automotive Sales & Service

      Sept 2016 - Sept 2017
      Executive Manager

      Full Service Used Car Sales & Service Serving Delaware County, PA

    • Reedman Toll Nissan of Drexel Hill

      Sept 2016 - Oct 2016

      Daily operations of a New Car Dealership Service Department

      • Service Manager

        Sept 2016 - Oct 2016

      • Service Manager

        Sept 2016 - Sept 2016

    • Maaco Collision Repair and Auto Painting

      Feb 2018 - Sept 2018
      General Manager

    • Pennsylvania Tire & Auto

      Sept 2018 - Jan 2023
      Service Manager

    • Pennsylvania Tire &Auto Group

      Jan 2021 - Jan 2023
      General Manager

      Managing multiple automotive repair locations. Training staff, cost control and implementing processes for daily operations

    • Pennsylvania Tire & Auto Group

      Dec 2022 - now
      Vice President Operations

      Manage operations of 10 automotive repair facilities in Pennsylvania and Virginia. Making all daily operational conditions, negotiating vendor contacts

  • Licenses & Certifications

    • Pennsylvania License to Carry Firearms

      Sheriff of Delaware COunty
      Jul 2009

    • Concealed Weapon or Firearm License State of Florida

      Florida Department of Agriculture & Consumer Services
      Oct 2009