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Murad Jaloukh

Murad Jaloukh

Logistics Officer

Followers of Murad Jaloukh253 followers
location of Murad JaloukhAmman, Jordan

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  • Timeline

  • About me

    Expert Incident Manager & Customer Project Manager at Cisco | ITIL V4 | ITIL CDS

  • Education

    • Jami'at Al-Zaytoonah Alordunia Al-Khassa

      2011 - 2015
      Bachelor's degree Intermedia/Multimedia

  • Experience

    • MECCA TRADING Co.,LTD

      Oct 2015 - Jun 2019
      Logistics Officer

      ▪︎Organizing shipments.▪︎Coordinating drivers, vehicles, loads and journeys.▪︎Negotiating and agreeing contracts.▪︎Planning for and negotiating technical difficulties.▪︎Preparing paperwork for regulatory bodies

    • Chubu Centrair International Airport (Nagoya)

      Jul 2019 - Oct 2019
      Sales Associate

    • Cisco

      Jun 2020 - now

      ▪︎Manage high severity incidents and allocate the resources needed in order to solvethe customer's issues.▪︎Organize work between various teams to ensure effective and swift solutions.▪︎Generate reports and maintain high level communications with stakeholders.▪︎Directly manage the team towards meeting service level agreements and improving KPI's.

      • Customer Project Manager

        Jan 2025 - now

      • Incident Manager

        Jun 2020 - now

  • Licenses & Certifications

    • ITIL® v4 CDS (Create, Deliver & Support)

      PeopleCert
      Mar 2024

    • ITIL® v4 Foundation

      PeopleCert
      Jan 2022