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Bruno Lopes

Bruno Lopes

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location of Bruno LopesLondon, England, United Kingdom

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  • Timeline

  • About me

    Cisco Collaboration | UCCX | DevOps | Python Scripts | Cisco Champion 2024

  • Education

    • Faculdade Modulo Paulista

      2002 - 2005
      College Electronic with emphasis on Telecommunications

      Activities and Societies: Teatro Technical Course - Electronics and Telecommunications

    • Centro Universitário FIEO

      2006 - 2011
      Graduation Computer Engineering

      Activities and Societies: Projeto de TCC: "A utilização da tecnologia EPC/RFID no controle de fardamentos da polícia militar: estudo teórico e empírico." Undergraduate – Computer Engineering – Concluded in: 06/2011

    • Universidade São Judas Tadeu

      2012 - 2013
      Postgraduate Network Engineering

      Postgraduate – Network Engineering

  • Experience

    • Getronics

      Jun 2006 - Mar 2012

      - IP telephony and video conferencing client administration. Management of Call Manager, Unity, Meeting Place and Gateways. - Support to users. Field service.- Customer Support, opening TAC and PDI. - Installation of routers and switches, LAN, WAN, IPT Implementation of projects. - PMO - Project Management Office Responsible: control time, cost, allocations. Creating documents"Project Charter".

      • Network Analyst

        Oct 2008 - Mar 2012

      • Network Intern

        Jun 2006 - Sept 2008

    • IPconnection do Brasil

      Mar 2012 - Jul 2015
      Network Analyst

      - Design and Implementation of Projects Cisco IP Telephony and Video Conference.- Implementation and Administration of Call Manager, Call Manager Express, Unity, Presence Server, UCCX (Contact Center). Migrations to Cisco technology.- Support on Cisco IPT (Voice and Video).- Customer Support, opening TAC and PDI.- Installation of routers and switches, implementation of LAN projects.- Wireless Site Survey.

    • Getronics

      Jul 2015 - Feb 2016
      Technical Consultant

      - IP telephony and video conferencing customer administration. - Management of Call Manager, Contact Centre and LAN Network

    • FedEx

      May 2016 - Oct 2022
      Engineering Specialist

      • Supporting users in Europe, Middle East and Africa (EMEA).• Internal projects of migration from Legacy platforms to Cisco.• Implementing voice projects in new locations.• Management of the following platforms: Call Manager, UCCX (Contact Centre), Call Manager Express, Voice Gateway, Calabrio, PHONEX One, Cacti.• Customer Service deployment (UCCX Scripts).• Voice Gateway configuration (PRI/BRI, MGCP, SIP, H323, RTP).• Sonus SBC management.• Dashboards, Reports, and CUCM Provisioning tasks via REST and SOAP API using Python. Show less

    • NTT DATA, Inc.

      Nov 2022 - Jun 2024
      MS Engineer L3

      Managing the UC Infrastructure of EIB (European Investment Bank)Supporting users and Level 1 Team.Internal projects for UC Modernization, migrating from old legacy to Cisco.Contact Centre deployment: Designed and Deployed Contact centre for Switchboard and IT Service Desk Cisco Automation for reporting and DashboardsCisco MTR Demo project

    • Intelys Technology Group

      Jul 2024 - now
      Senior Voice Engineer

  • Licenses & Certifications

    • CIPT2 - Implementing Cisco Unified Communications Manager

      Cisco
      Mar 2015
      View certificate certificate

    • CIPT1 - Implementing Cisco Unified Communications Manager

      Cisco
      Feb 2014

    • CCENT - Interconnecting Cisco Networking Devices

      Cisco
      Sept 2013

    • CCNA Voice

      Cisco
      Apr 2013

    • Cisco Rich Media Communications Specialist

      Cisco
      Aug 2012

    • CVOICE - Implementing Cisco Voice Communications and QoS

      Cisco
      Apr 2012

    • ACA - AudioCodes Certificated Associate

      AudioCodes
      Oct 2023

    • Developing Applications and Automating Workflows using Cisco Platforms

      Cisco
      Apr 2022
      View certificate certificate

    • Cisco Champion 2023

      Cisco
      Jan 2023
      View certificate certificate

    • Cisco Certified Specialist - Collaboration Core

      Cisco
      Feb 2024

  • Honors & Awards

    • Awarded to Bruno Lopes
      Bravo Zulu Bulcsu Varay Jun 2021 We are extremely delighted to take this opportunity to thank you for you help in implementing FedEx IP Telephony at several TNT stations in the Benelux. You played a big role in advising the project team on the setup of the new environment. You did a great job in configuring the system to the needs of the TNT statios and useres. Finally you did a great job in fixing small incidents or last minutes changes in setup on user requests.By doing that you have helped to make the rollout of the… Show more We are extremely delighted to take this opportunity to thank you for you help in implementing FedEx IP Telephony at several TNT stations in the Benelux. You played a big role in advising the project team on the setup of the new environment. You did a great job in configuring the system to the needs of the TNT statios and useres. Finally you did a great job in fixing small incidents or last minutes changes in setup on user requests.By doing that you have helped to make the rollout of the FedEx IPT to a sucess.It is people like you who make FedEx what it is. We would like to acknowledge your valuabe efforts and contribution to the business through this Bravo Zulu Award. Show less
    • Awarded to Bruno Lopes
      Bravo Zulu FedEx Jun 2021 Thank you. You have developed a magnificent dashboard fetching all information from the different tools that we use, showing real time information and even keeping statistics for historical data. You have built a tool that is not available today in the Cisco environment itself. This will be an impressive source of information for all VNT, all field and even field managers. But this incredible tool is nothing compared to the attitude, professionalism and your always-willing-to-do-more mentality… Show more Thank you. You have developed a magnificent dashboard fetching all information from the different tools that we use, showing real time information and even keeping statistics for historical data. You have built a tool that is not available today in the Cisco environment itself. This will be an impressive source of information for all VNT, all field and even field managers. But this incredible tool is nothing compared to the attitude, professionalism and your always-willing-to-do-more mentality which has made you become one of the key members of the team. You invest a lot of your own personal time to develop your skills and put those to work for FedEx, so this is just a small recognition to something that cannot really be expressed with words. For all this and more, thank you once again on behalf of the management team and keep up the very good work! Show less
    • Awarded to Bruno Lopes
      STAR - Special Thanks and Recognition Brice Marchal Feb 2018 "Bruno joined the Voice Engineering team and the FedEx family around 18 months ago. He was initially relatively introvert in just over a year Bruno has made tremendous steps. He has become very active on all fronts: managing numerous support requests, jumping into FedEx technologies he was not aware of to get up to speed, leading projects for new call routing and IVR solutions for the Sales teams. Not only has Bruno gained a recognised expertise role within the team, but he has become a… Show more "Bruno joined the Voice Engineering team and the FedEx family around 18 months ago. He was initially relatively introvert in just over a year Bruno has made tremendous steps. He has become very active on all fronts: managing numerous support requests, jumping into FedEx technologies he was not aware of to get up to speed, leading projects for new call routing and IVR solutions for the Sales teams. Not only has Bruno gained a recognised expertise role within the team, but he has become a very trusted partner for our internal customers. Tremendous progression in a short period an look forward to Bruno's continued progress." Show less
    • Awarded to Bruno Lopes
      Bravo Zulu Brice Marchal Oct 2017 "Migrating the whole of our central admin telephony infrastructure from physical to VM and at the same time doing a major release upgrade was a considerable challenge for our team. Something that had never been done before, with major risks given the number of users (close to 10k) and the fact that the infrastructure is actually never at rest: there is always someone in the region who needs a phone at any moment in time!Not only the migration was a big sucess, but the collaborative way… Show more "Migrating the whole of our central admin telephony infrastructure from physical to VM and at the same time doing a major release upgrade was a considerable challenge for our team. Something that had never been done before, with major risks given the number of users (close to 10k) and the fact that the infrastructure is actually never at rest: there is always someone in the region who needs a phone at any moment in time!Not only the migration was a big sucess, but the collaborative way it has been performed really needs to be underlined. Throughout the weeks of preparation, the whole team has been spending countless (and very flexibe) hours to configure, test and validate all prerequisites: work with local teams that would be in operation during the maintenance window to ensure proper SRST behavior, upgrade (out of business hours) all dependet components (Peterconnects, Phonex, Biscom, UCCX, ...), validate the procedure and approach on DEV/Test including rollback plans. On the (very long!) day self, the whole team wasn on the bridge at all front." Show less
    • Awarded to Bruno Lopes
      Bravo Zulu David Cunninhgam - President / CEO FedEx Express Jun 2017 "We would like to thank you for the efforts you contributed toward the sucessful integration launch of the Intercontinental system form and Operations changes.This is a historic step in the FedEx/TNT integration and your contribution to this successful step is very much appreciated.While there have been challenges along the way, you have been there to smooth out the bumps and deliver on the Purple Promise.As you know, this integration will be a multi-year journey and will… Show more "We would like to thank you for the efforts you contributed toward the sucessful integration launch of the Intercontinental system form and Operations changes.This is a historic step in the FedEx/TNT integration and your contribution to this successful step is very much appreciated.While there have been challenges along the way, you have been there to smooth out the bumps and deliver on the Purple Promise.As you know, this integration will be a multi-year journey and will continue to challenge us with many more opportunities. We look forward to having you as part of this historic time for both companies.The future is bright and will be successful with team members such as yourself.We do appreciate your contribution and commitment to the success of this launch.Thank you again for all you do and Bravo Zulu on a job well done." Show less