Shrawani Shinde

Experience

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  Unifoil Enterprise

  Oct 1994 - Sept 1996

  Secretary to Manager

  Placing of orders for import-export with manufacturers & retailers. Organizing Marketing department such as generating public interest through various advertising methods.Conducting customer surveys to help improve services & developing business. Finalization of sales and inventory control including entry-level accounting. Assisted with daily cash reconciliation, payroll and bank related work.Creating and maintaining a simple, healthy & proper filing system. Compose and prepare routine correspondence. Supervise office staff with diverse duties coordinating and organizing seminars and stall set-ups at various Exhibitions. Coordinating with the share agents for buying and selling of the shares. Maintaining and logging the record of the same.Organizing meetings with customers and other business associates. Show less

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  Bechtel Corporation

  Oct 1996 - Jan 1999

  Secretary Cum Receptionist

  All duties pertaining to Receptionists such as Operating the Meltron EPABX system with Multi lines. Handling fax machine & personal computer. Greeting and Attending the visitors. Answering to the series of queries about our organization and their activities throughout the World.Secretarial duties include managing mail operations, local and International courier services. Effective mail management by way of setting up mail record system. Making fax transmittal's and deliveries. Coordinating both national & international travel arrangements. Plan itineraries, ticket booking by air, rail and road. Coordination with hotel (The Oberoi) management for the facilities provided for our office. Maintaining Office Administration such as Filing Correspondence and handling & controlling receipt & distribution of Entire office Stationery.Admin. Assistance & Secretarial support for various dept such as Commercial / Procurement.Clerical maintenance for Traffic and Logistic Dept and support to all departments in maintaining an effective file management system. Show less

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  Bechtel Power

  Jun 1999 - Jul 2000

  Secretary to the Project Director

  Support in day-to-day activities to the Site Project Management Team.Inter office correspondence, Preparing and organizing memos, reports and minutes of the meeting. Assistance in presentation and preparation.Ensure and manage smooth flow of Inter office communication. Updating the office information system such as Site Roster, Telephone Directory. Issue of Daily Weather Report. Collect process and distribute mail and messages. Routing of incoming documents. Records management, using standard document management, maintain and produce logs, transmittal's and other reports. Maintain project files for easy retrieval of all kinds of Outgoing and Incoming Letters for Project. Maintaining import shipment files and the data in computer. Show less

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  HSBC

  Oct 2003 - Dec 2003

  Banking Executive

  Data Entry in (WMS) i.e. Wealth Management System.Capturing of Account Opening Forms for Relationship & Clients. Approving & Verifying Hub Code, Sector Code & Broker ID.Capturing exceptions & transactions of the Clients on daily basis as well as online capturing.Updating the records of daily Inputs of Transactions, such as Subscriptions of the Schemes, Re-investment / Redemption, Switch-Out & Switch-In, Withdrawals, checking Investments & Transactions Reports, Checking the Schemes as per the NAVScrutiny of Clients / Relationship in Master data by area code & FPO’s (RM)Feeding Data in details such as selecting date / Folio/ Schemes Unit / amount of exception.Monthly sorting & segregating Security Reports, Relationship Reports & Transactions Statement of all existing client’s zone wise such as Local / Domestic & International. Filing & Updating Inputs/ Bonds & Takeovers.Reconciliation of each and every Clients, Area Codes, Systems Codes, Various Schemes Folio numbers and Qnis / Non Qnis transactions of Mutual Fund Statements, Portfolio Report, Investment Reports. Show less

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  Dexterous Solutions Ltd.

  Mar 2004 - Mar 2005

  Executive Finance & Accounts

  Investigations / Reconciliation of the portfolio of customers account who had invested in Mutual Funds, after receiving queries from the branches all over India.Capturing of the mutual fund transactions on the WMS [Wealth Management System] after investigation. Capturing AOF, Equity & Relief Bond. Maintaining all NCT (Non Commercial Transaction) pertaining to the Clients.Coordinating with Mutual Fund Agencies. Keeping track of the data’s captured and other database jobs as and when assigned.Executive support for incorporating Six Sigma into business and project Performance reviews. Show less

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  Aditya Birla Group

  Jun 2005 - Dec 2006

  Voice - Associate for J P Morgan Chase USA process

  Successfully completed the Process, Induction and Product Training appreciated with the Certificate for the same.Attending USA Telemarketing Calls for Chase Mahattam Bank in American Accent with the Project called Balcon , Balout, Bankone, Chase, Rebrand, Prime Time, ECM. Disposing all calls with effect to quality parameters, which is assessed with Introduction, Content & Presentation, Interpersonal Skill, Selling Skill, Sale Confirmation and Compliance.Providing accurate Information / Scripted TCPA Responses, Clearly inform Customer of Recording, Re-verify Customers Information.Handling escalation, rebuttals and FAQ’s.Achieved R & R Certificate for being Runner ups in Top Seller. Show less

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  Tata Consultancy Services

  Jan 2007 - May 2013

  Business Lead

  Processing & assigning loans allotted in SharePoint for Borrowers who apply for mortgages as per the process guidelines.Verifying processor’s notes, employers address, income, personal details for each & every loans in different Queues in LPM (Laser process Mortgage) application.Based on notes & employers information finding listings in approved Websites & uploading all required Documents in Citi Database.. Calling listed contact number of Employer for Verification of Borrowers. & updating details provided by employer in file & closing the VOE. Co-ordinating on E-mails with processors for any queries related to the verification. Maintaining Productivity & various Spread sheets related to the process such as Cancellation Report, Time Management Grid, Avaya Quality etc. Execute support to Unit Manager in various aspects.Presented & Appreciated for Kaizen Project of Employers Database for VOE ProcessAnalyzing & Processing account of Card Members and settling their accounts as per the process guidelines.Scrutinizing & verifying collector’s notes on settlement for each & every accounts in different Queues. Based on collector’s notes judging & diverting accounts to appropriate Queues to process until the settlement amount is paid & account is write-off.Coordinating on E-mails with clients (Director’s, UM /OM) for account approvals, corrections in notes, verification in calculation & in need of their assistance.Entering Web-Forms & Database for each & every accounts processed.Maintaining Productivity & Targets. Execute support to Unit Manager to prepare daily allocation of account as per daily plan. Show less

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  Zenith Infotech

  Jun 2013 - Sept 2013

  Business Development Executive

  To coordinate with sales team for leads.To do cold calling from given data base.To generate new leads from various sources like (networking, internet, new customer).To generate prospects & opportunity from given data base.To communicate with customer regarding company details, product, prices.To send mails to the potential customer regarding the product details, links, prices & demo.To follow up with the customer once the mail is communicated.To interacting with clients for new updates.Maintaining Daily Call Tracker & Targets.Follow up with closing team for the leads generated in order to get opportunity.To update sales data in CRM.Multitasking capability, Ability to work under pressure Show less

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  First Credit Services Inc.

  Dec 2013 - Jul 2014

  Senior Recovery Specialist

  Collection USA Outbound Process - (Night Shift) On Dialler for Gym / Medical & Auto loan.• To ensure to meet all operations and quality norms set at the Call Centre.• To attend Outgoing & incomings calls with regards to Collection.• Ensure to meet Call Centre operations and quality norms.• Analytical Skills, Convincing Ability & Debtor Focus.• To meet quality standards set by the Company to ensure Debtor Satisfaction.• To master & execute the payments effectively as per the process guidelines.• To handle all customer complaints and resolve at the earliest & escalate matters to Manager for further action as and when required.• Customer-Grievances, Satisfaction, Compliant & Grievance Handling. Show less

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  Tracmail India Pvt Ltd

  Aug 2014 - Dec 2014

  CSR – Collection Process

  Worked for Collection USA Outbound Process - (Night Shift) On Dial-er for AT &T • Ensure to meet target on Dialer calls & Manual calls• Document call related inputs according to standard operating procedures. Identify and escalate priority issues.• Handling customer’s queries & objections.

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  Sacrosanct InfoTech Pvt. Ltd.

  Mar 2015 - Apr 2015

  Business Development Executive

   To coordinate with team training & leads  To generate transfer & sales. To communicate with customer regarding company details, product, prices. To follow up with the customer for sales & transfer To interacting with clients for new process Maintaining Daily attendance Tracker & Candidates Personal Data. Escalating with closing team for the leads generated in order to get sales. To update sales records & data. Multitasking capability, Ability to work under pressure. Show less