Dan Leidenfrost

Experience

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  Hume Lake Christian Camps

  May 2006 - Dec 2006

  High Adventure Guide

  Managed groups of people through ropes courses and climbing walls at camp. Lead school and organizational retreats for team building. Began to develop a love for training, instruction and development as I worked with individuals 60 feet up in the air.

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  Starbucks

  Aug 2006 - May 2008

  Shift Supervisor

  Champion of training and development for staff at several Starbucks locations. Worked to maintain integrity of store through product quality and store appearance. While in store responsible for managing team and assuring team members were not only cared for but performed expected duties.

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  Apple

  May 2008 - Apr 2014

  Lead Creative

  Responsible for the training and development of Apple’s technical and Creative teams. Managed teams productivity as well as facilitated regional training initiatives for staff members from multiple stores. Responsible for the success and development of the training staff in the Thousand Oaks and Canoga Park retail stores. Passionate about teaching and training, comfortable instructing groups of creative professionals as well as novice individuals. Represented Apple Retail at the WWDC 2012 conference in San Francisco, CA. Show less

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  Lynda.com

  Apr 2014 - Mar 2015

  Technical Support Specialist

  Established strong connections with patrons of lynda.com through problem solving, communicating with lynda.com authors, and working with engineering teams. Relished opportunities to train and develop international support staff, as well as help in creation of a support center.

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  Clover

  Oct 2015 - Mar 2016

  Customer Support Program Manager

  Worked to serve both Clover's customer base, as well as train and develop their customer relations team. Championed development of Clover's first ever Service offering, Design Services. Tasked with buildout of a service that maintained integrity of Clover as a do-it-yourself product while at the same time provided service and support for their members.

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  Procore Technologies

  Mar 2016 - Sept 2023

  Supported 800+ members of Procore's R&D(Product and Technology) team with Learning Resources and Onboarding Support.Restructured Onboarding programs to support remote roles across the United StatesSupported Operations and Talent Business parters with Technical and Soft Skill Training programsManaged a variety of Learning Vendors and Partners Worked cross functionally with department heads to develop Learning Strategies to support business needsProvided administrative support for P&T LMS, and Technical Learning tools Show less

  • Learning & Development Manager

    Apr 2021 - Sept 2023

  • Manager, Revenue Enablement

    Dec 2019 - Apr 2021

  • Manager, Customer Success Enablement

    Feb 2018 - Dec 2019

  • Customer Success Enablement Training Specialist - Onboarding & Readiness

    Oct 2017 - Dec 2019

  • Implementation Program Manager

    Mar 2016 - Dec 2019
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  Atlassian

  Jun 2024 - now

  Senior Sales Enablement Program Manager