Mazlan Mokhtar

Mazlan Mokhtar

Senior Field Support Engineer

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location of Mazlan MokhtarShah Alam, Selangor, Malaysia

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  • Timeline

  • About me

    Assistant Vice President at RHB Banking Group

  • Education

    • Open University Malaysia

      2006 - 2009
      Bachelor's Degree Information Technology
    • Seneca College of Applied Arts and Technology

      1994 - 1995
      Associate's Degree Computer Engineering

      Activities and Societies: Seneca Soccer Club and Radio FM.

  • Experience

    • IRIS Corporation Berhad

      Jul 1997 - Aug 1999
      Senior Field Support Engineer

      Job Responsibilities• Responsible in handling Malaysia Airport Project using Smart Card and Digital Conference System. • Installing PCs and server, configuring application such as windows, Microsoft office, UNIX and Sybase -database.• Trouble-shooting PCs and Network System.• Calibrate meter terminal for Smart card.• Fine tuning radio frequency for smart card.• Supporting and maintaining Government Multipurpose Card project for Immigration Department nationwide.• Provide weekly reports and monthly report.• Installing Operating system such as windows 97, anti-virus and database• Setup printers all over networking site.• Cabling LAN/WAN –coaxial, RJ45, BNC, twisted Cable etc.• Testing applications, terminal and network system.Project 1997-1999Project Engineer1. Malaysian Airport Project The system is implemented to detect baggage after arrival via smart card. Configuring and implementing customize application system and network infrastructure at Langkawi International Airport. Providing report on system behavior.2. Digital Conference SystemCoordinate DCS cabling infrastructure during G15 seminar in Kuala Lumpur. Configuring voice system and LAN network.3. Government Multipurpose Card.Installation system and equipment for immigration department nationwide. Coordinate implementation of cabling, server, pcs and logistic matters. Show less

    • Celcom Axiata Berhad

      Sept 1999 - Oct 2014
      Project Manager

      Job Responsibilities• Managing projects, lead and developing new products for Marketing Department. • Responsible in evaluating, reviewing and analyzing new projects from business to technical perspectives. Reviewing and analyzing projects from retail and enterprise-M2M involve various processes from UCR, BRD, SLA, RFI, RFQ, UAT, WI. In charge in initiating, managing and monitoring project development until completion.• Ensuring projects are developed in effective manners in term of cost, timeline and process.• Initiating meeting, provide minute meeting, choose stakeholders and delegate works.• Produce and update incident report, risk report weekly and monthly for top management and stakeholders.• Arrange and lead vendor management forum.• Managing and maintaining value added products such as data product (Wireless data, CGIA, data transaction and fax), system (HP-Unix and Sun System) and networks. • Troubleshooting customer problems on Data Services Circuit Switch, Packet Switch HSDPA and Core Switching. • Installing, testing and configuring system- UNIX Server, PSTN phones, modem, routers and cabling – twisted cable,RJ45,R11,Coaxial,fiber optic etc.• Testing new phones with Celcom products and network (GSM, GPRS and 3G).• Testing data transaction for Telemetry and GPS tracking with wireless products, terminal, modem, BSS and network platforms.• Analyzing problem based on customer complaints on networks platform (GSM, GPRS, 3G, LTE) using Wireshark and Nexus system applications.• Entertaining and Troubleshooting Customer Problems on site and sales support.• Handling and monitoring switching (2G) HLR –Home Location Address and authentication Server for Celcom Network.• Managing and Supporting M2M wireless project (CSD-GSM, GPRS, 3G,Wi-Fi, Satellite and Broadband) for TNB RMR, IKRAM, Transportation Companies and Syabas.• Troubleshooting Modem – AT Commands, Network (2G,GPRS,3G) and customize application problems. Show less

    • Shell

      Nov 2014 - Jan 2016
      Technical Project Lead

      Job Responsibilities:• Organize safety rules, technical disciplines and project briefing.• Coordinate project teams, resources and specifications.• Developing various processes and towards project implementation.• Managing and led cross functional team for new developing project.• Managing onshore and offshore projects based on IT and Telecommunications.• Developing and supporting IT and Telecommunication for Shell Global Infrastructure.• Tracking and monitoring project progress.• Managing project budget, cost, risk and timeline.• Led team from project initiating, scope of work, solving critical issue and risk.• Supervising Civil, IT and Telecommunication works for Shell Infrastructure. Show less

    • RHB Banking Group

      Nov 2022 - now
      Assistant Vice President
  • Licenses & Certifications

    • Advance Project Management

      RHB Banking Group
      Nov 2024
    • PMP

      Project Management Institute
    • Fundamental Project Management

      Celcom
      Jul 2014
    • GSM MGW Operation and Configuration

      Ericsson
    • Jira and Confluence

      RHB Banking Group
      Nov 2022
    • Service Application Manager

      Shell
      Apr 2015
    • CIPA

      Celcom Axiata Berhad
      Mar 2008
  • Volunteer Experience

    • President

      Issued by Supporters Champions League Malaysia on Jan 2011
      Supporters Champions League MalaysiaAssociated with Mazlan Mokhtar