Mayank Bavishi

Experience

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  Holiday Inn Express

  Feb 2006 - Jan 2007

  Guest Service Representative

  Checking guests in and out. Performed closing night audit reports, balanced all cash and charge payments in addition to organize and problem solve during daily high flow times such as check-in and check-out.

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  Microtel Inn & Suites Carolina Beach

  Jan 2007 - Mar 2008

  Guest Service Representative

  Performed light concierge duties and all cash and charge payments, balancing and preparing closing paperwork. Assisted in night shift audit reports by working through the hotels computer system.

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  Holiday Inn Express

  Mar 2008 - Apr 2009

  Guest Service Representative

  Checking guests in and out, answering general questions and taking and modifying reservations. Multi-tasking and organizing efficiently was crucial in order to provide clients with accurate and cooperative information.

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  Jaya Incorporated

  Apr 2009 - Jul 2011

  Manager-ABC Licquor and Wine(Family Owned Business)

  Managing a sales role through industry contacts to gain new, profitable business and form long-term customer relationships that generate repetitive business and customer referrals. Consulting daily with all sales distributors for ordering and placing of business products in order to enhance the impact on repeat customers and enhance the revenue cycle. I was responsible for completing balance sheets for everyday transactions, reporting end of quarter sales into Windows Spreadsheet and personally making deposit transactions for each week into separate bank accounts. Show less

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  Holiday Inn Express

  Aug 2011 - Feb 2012

  Guest Service Representative

  Sole responsibility hotel shift operation, in addition to offering assistance to guests, I performed front desk as well as back of house duties. I assisted supervisors and managers with their tasks as well. I gained detailed knowledge of Opera Systems associated with IHG hotels and resorts, including knowledge of every computer systemfor several different hotels. I was proficient in enrolling and providing guest with detailed information to hotel membership clubs.

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  Hampton

  Feb 2012 - Jun 2012

  Guest Service Representative

  Provided a superior service to all guest and represented the hotel in regards to guest complaints and situations that require instant action. I assisted in training and monitoring new hires in daily front desk processes and operations. I have cross-training in all areas of the hotel industry in order to maintain a successful and profitable property. Extensively went through Hilton brand standard training courses to acquire all certificates needed, in order meet guest satisfaction. I am very familiar with the ONQ software and the Hilton Honors Membership programs. Show less

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  Hilton Worldwide

  Jul 2012 - Jul 2016

  Front Office Trainer/Rooms Controller

  Front Office Trainer- Responsible for training all new front desk and guest services team members. Motivated all front office staff with daily supervision including staffing, training, discipline, scheduling and visually monitoring performance. Created quarterly training reviews to reinforce training and improve performance staff service issues. Performed front desk, bellman, and executive lounge audits and provided feedback to insure consistency and quality service. Conduct check calls to PBX to ensure proper telephone etiquette and knowledge of hotel operations. Editor-In-Chief responsible for creating Front Office Newsletter, and updating front office news bulletin board monthly. Represented a role model attitude for font desk agents while organizing and maintaining mandatory Hilton training initiatives. Attended two weekly training meetings with Director of Front Office and Director of Training and front office conference calls as needed with Regional Director. Organized and executed monthly front office department meetings. Rooms Controller- Daily blocking of guest rooms with a strong focus on select guest, VIP’s and groups. Balancing room inventory and coordinating with housekeeping and rooms’ reservation staff on a continuous basis to maintain accurate status of all guest rooms. Assigned rooms according to guest request and preferences organized and coordinated check-in/pre-registration procedures for arriving groups. Confirmed reservations and cancellations, ensured rates match market codes and documented exceptions. Performed duplicate reservation checks, and any over-commitments. Responsible for organizing and discussing a daily pre-shift meeting by providing each department head with assembled reports including arrivals/departures for the business date, out-of-order rooms, vacant/ready rooms, and any arriving VIP/Special Inspections rooms. Designated upgrades to our most loyal Hilton Honors members and for guest paying premium room rates. Show less

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  Crowne Plaza® Hotels & Resorts

  Jul 2016 - Feb 2018

  Operations Manager

  Responsible for guests concerns or elevated requests, front line assistance and operational consistency of the hotel in the evening. Oversee evening operations of the Lobby Lounge, Front Desk, Kitchen, Housekeeping, Security, & Maintenance. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Greet and register guests. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. Monitor the revenue activity of the hotel or facility. Train staff members. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. Interview and hire applicants. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Prepare required paperwork pertaining to departmental functions. Confer and cooperate with other managers to ensure coordination of hotel activities. Assign duties to workers, and schedule shifts. Show less

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  Dolce Hotels & Resorts

  Feb 2018 - Aug 2019

  Front Office Manager
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  Graduate Hotels

  Aug 2019 - Mar 2020

  Front Office Manager