Jacqueline Sullivan

Experience

• 

  The Cumberland Gulf Group

  Aug 2008 - Sept 2015

  Inside Sales / Customer Support Rep. Gulf Electricity

  Responsibilities include customer service, processing enrollments, creating daily Welcome Letters and Terms of Agreement mailings. Managed daily customer inquiries and customer data base. Strengths include:• Resolved difficult customer issues resulting in increased customer satisfaction• Redesigned Rewards Program reporting process resulting in a significantly easier work flow and reducing time to complete• Ability to manage multiple projects, able to set goals and meet deadlines• Recognized by customers for conflict resolution and effective problem solving• Retained key customers utilizing strong interpersonal and process skills• One of two employees to receive the G.E.M Award “Going the Extra Mile” in 2015 Show less

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  CumberlandGulf Group of Companies, Inc.

  Aug 2009 - Sept 2015

  Inside Sales / Customer Service Representative
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  Anderson Power Products

  Sept 2015 - now

  Customer Service Representative

  Answering phones with questions regarding pricing, lead / delivery times and some product line questions. International shipping paperwork. Return Authorizations and follow ups. Entering Purchase orders and follow up. Customer set ups. Web order confirmations, PO confirmations.

• 

  Bio-Techne

  Jan 2018 - May 2020

  • Customer Service Specialist

    Jan 2018 - May 2020

  • Customer Service Specialist

    Jan 2018 - Nov 2019
• 

  Access Healthcare Physicians, LLC.

  Nov 2019 - May 2020

  Customer Care Coordinator
• 

  Florida Insurance representing Florida Blue (Blue Cross/Blue Shield)

  May 2020 - now

  Provider Advocate

  Currently working remotely