Terri Bearden

Experience

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  CIGNA HealthCare of Tennessee, Inc.

  Oct 1999 - Aug 2009

  Responsible for the Account Management function in Underwriting, partnering with sales, brokers and other internal matrix partners. Perform annual year-end account settlement, which includes setting appropriate reserve levels and making target profit decisions. Partners with Underwriters in the oversight of critical financial case level earnings information. Accountable for installation, annual rate implementation and cancellation of accounts. Ownership of account maintenance on assigned regional accounts including data analysis, report preparation, and data verification of various systems applications. Perform detailed analysis, troubleshooting and problem resolution and act as the primary point of contact for matrix partners. Leadership position placed me solely responsible for the mentoring, training and auditing of all new–hire employees and transitional employees in areas of implementation, settlement, and book of business management while continuing to carry a respectable book of business of my own. Show less Certified Technical Trainer (CompTIA CTT+) extremely proficient in presentation and information facilitation. Proven analytical problem solving skills and development of written training materials under strict deadlines. Responsible for coordinating daily functions of new-hire training courses such as delivery of materials, technical systems, retention of employees, human resource issues, interaction with management and matrix partners. Work closely with quality, policies and procedures to ensure standard operating procedure adherence. Experience writing training materials on both local and corporate levels in conjunction with project management. Work closely and efficiently with Management on special projects to meet deadlines as directed. Strong organizational and time management skills that allow me to meet deadlines, prioritize and plan. Strong knowledge of CIGNA products and End state systems as well as Microsoft products. Show less

  • Senior Account Manager / Regional Auditor, Underwriting Department

    Jul 2003 - Aug 2009

  • Senior Customer Service Trainer - Call Center and Claims Processing

    Dec 2000 - Jul 2003

  • Benefits Analyst

    Oct 1999 - Dec 2000
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  The University of Tennessee at Chattanooga

  Jul 2016 - now

  Administrative Assistant

  Responsible for tasks of varied nature that require problem-solving and critical thinking. Prioritize work bases objectives and make recommendations to create and change office-level procedures. Interpreting individual situations and determining which guidelines are most effective. Initiate and draft correspondence as needed. Prepare budgets, reconcile accounts and perform contract management Organize faculty budget requests. Research and analyze information for problem solving. Prepare and schedule travel arrangements. Prepare initial hiring paperwork for new professors, adjuncts and graduate assistants. Serving as general office manager to a large department. Provide general customer service to matrix partners, students and members of the public Show less