Shaista A.

Experience

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  Fatima Jinnah Women University Rawalpindi

  Sept 2005 - Jul 2010

  Responsibilities: Software Engineering Labs management and Office work including verbal and written IOMs, minute sheets and arranging the events of Software Competition in and out of the campus plus classes management. BSE (Software Engineering)Major:DatabasesSoftware Project ManagementSoftware Development

  • Teaching Assistant

    Sept 2009 - Jul 2010

  • student

    Sept 2005 - Sept 2009
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  ZTBL

  Aug 2008 - Sept 2008

  Security Officer

  Assisting in Security Monitoring of systems and tools.Reporting suspicious activities or incidents.Analyzing security data to identify patterns and anomalies.Reviewing and updating security policies and procedures.Assisting with vulnerability assessments and scans.Organizing security awareness training.Documenting incidents and assisting with investigations.Participating in security audits and assessments.Staying up-to-date with security threats and best practices.Documenting findings and creating reports.Evaluating and testing new security tools and technologies.Working on specific security projects.Assisting with compliance-related tasks.Collaborating with the security team and other departments. Show less

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  Ministry of Health

  Dec 2010 - Jun 2011

  Internee

  --Projects and Achievement-- Basic designing of the website of the Ministry of Professional and Technical TrainingURL: http://moptt.gov.pk/--Responsibilities-- Website development of Ministry of Professional and Technical Training Public dealing and office work including record keeping, Stipend issues and bill of internees at Health Ministry.

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  Zong Pakistan

  Jun 2012 - Sept 2012

  DBA MTO

  --Projects and Achievement--- Worked on the expansion project of the Data Center at MSC.- Planning of expansion project (Gantt Charts, Documentation & weekly update reports)- Inventory database for expansion.--Responsibilities-- Monitor Database Backups and Hardware Management. Daily presentation and weekly hardware performance Report making. Storage allocation and routine operational activities including Oracle installation on the client side and management. MSC Health check and Environment control. Show less

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  Huawei

  Mar 2013 - Apr 2015

  Network Operations Center Engineer

  --Projects and Achievement--- Digitally transform the NOC department by introducing HCM (Huawei Cluster Model) to manage the field teams in real-time and automate NOC (Network Operation Control) operations by developing HCM with the Schenzen Rep; office team.- Developed a database for auto entry of outages and escalation (emailing) to concerns and management (Ufone & Mobilink Project).- Integration of Outlook with MS SQL2008 to automate the Helpdesk activities which resulted in the reduction of helpdesk employees.- As a part of a team, I gathered software requirements for FMS (Fuel Management System) and produced the final feasibility report & and requirement document for the HQ Software team for the Pak Rep; office.- Conducted different training sessions of Huawei in-house software like HCM, FMS and Site management software.- As Quality assurance manager, successfully accomplished the Aircon rewiring project phase-I at 1200 sites.Major Projects:- Non-telco transformation system. Changing the manual system to a centralized automated one for CM / PM and other non-telco services. Coordinated in requirement gathering and design with Huawei R & D Department China. HCM is the only software to handle Managed Services in Huawei.- Customer satisfaction projects for non-telco services based on Six Sigma techniques.--Responsibilities-- Alarm monitoring and escalations to concerned. Network Availability, KPI, and nationwide outages reconciliation. Benchmark performance analysis of network Change Management System verification and implementation. Customer and vendor coordination and presentation at the business level. Fueling macro to forecast expected outage for the outage prevention. KCP and analysis reports. Coordinating with field teams during initial site verification/monitoring and providing necessary OMCR support e.g. SLA management, Network Availability, Trouble Ticket resolution, CM/PM etc. Nationwide quality assurance of non-Telco sites. Show less

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  Turnotech Inc.

  Jun 2015 - Aug 2015

  RF Engineer

  --Projects and Achievements--- Excel VBA tools for data filtering, cleaning, and organizing which saved the cost and reduced the manual workload of 4 resources in each region.- Excel VBA report escalation tool to email final data for analysis to RF planning team members based on regions.--Responsibilities-- Daily reporting and site status tracking. RF Post Processing. Script running on U2000, M2000. Excel Macro building according to requirements. Customer relationship building, handling customer complaints and suggesting RF solutions DT logs/reports analysis Follow up with the operations team for rectification of operational issues Regular statistical KPIs monitoring and analysis OMCR support e.g. Network Availability, Trouble Ticket resolution etc. Show less

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  Turnotech Inc.

  Apr 2016 - Apr 2018

  RF Engineer Back Office

  --Projects and Achievement--Got a Certificate of Appreciation titled “Employee of the Month” for outstanding performance in the month of Nov 2016.Got a Certificate of Appreciation titled “Shining Star” for outstanding performance in the year 2017.Got a letter of Appreciation for the successful completion of the LTE Optimization Trial project.Developed an Inventory Management System for real-time tracking of inventory, budget-saving, avoiding theft, and inventory reutilization.--Responsibilities-- RF Post Processing. DT logs/reports analysis Follow up with the operations team for rectification of operational issues Regular statistical KPIs monitoring and analysis OMCR support e.g. Network Availability, Trouble Ticket resolution etc. Inventory management and control. Online portal for inventory management. Administration coordination (Vehicle Management, Inventory Management, Sims / Internet Devices Management) Hands on experience using TEMS and MAPINFO software (2G/3G logfiles analysis and report formation) Hands-on experience using NEMO ANALYZER software (LTE logfiles analysis and report formation) Hands-on experience using Wind Catcher and Actix software (2G/3G/4G logfiles analysis and report formation). Show less

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  Multi Telesoft Pvt Ltd

  Dec 2017 - Jan 2024

  --Projects and Achievement--- Planned and deployed -EzzyApp- serverless architecture on AWS from scratch.- Worked on AWS Services that is DynamoDB / S3 / EC2 / Amplify / Appsync / API Gateway / Cognito / IAM / Lambda Layers / CloudFront / Step Functions / SES / SNS / SQS.- Helped migration of Zamaschool to AWS - RDS, EC2, S3, CloudFront, Cloudwatch.- Free-of-cost and paid training to 3 interns in their area of interest (mainly in cloud).- Helped and motivated employees for cloud certifications (Alibaba Cloud).- Bridge the gap between industry and academia through involving students in real projects.--Responsibilities--- Designed solutions for microservice-based serverless architecture on cloud Like AWS, Alibaba, GCP, and Azure.- Developed scalable and performant RESTful API using Node.js, Express, and MongoDB.- Implemented authentication and authorization using JWTs, ensuring secure access to user data in multiple MERN stack application.- AWS RDS instances that are managed for performance, scalability, and availability. Multi-AZconfigurations were implemented for optimal uptime and a smooth user experience. read replicaarchitecture was implemented and maintained, speeding up query response times.- Created and implemented Jenkins, Github, GitLab, and AWS CodePipeline CI/CD pipelines.- Switched to Kubernetes and Docker for increased stability under high loads.- Terraform implementation as Infrastructure as Code (IaC) for reliable and efficient multi-cloud deployments. Show less Looking after all the activities taking place in the software development dept.- Guide team development efforts towards successful project delivery.- Maintain high standards of software quality within the team by establishing good practices, and agile methodologies. - Identify and encourage areas for growth and improvement within the team and adhere best customer relationships .- Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain web- and Mobile (Android & iOS) business applications.- Analyze and resolve technical and application problems.- Adhere to high-quality development principles while delivering solutions on time and on budget- Work with teammates in the migration of legacy applications to current Cloud technologies.- Research and evaluate a variety of software products. Show less

  • Head of Information Technology

    Apr 2019 - Jan 2024

  • Senior Consultant

    Dec 2017 - Mar 2019
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  Enablers.ai

  Apr 2018 - Dec 2018

  Product Owner

  --Achievements--Helped customers to automate their customer management system and save costs by reducing the number of employees.Developed Drive Test Tools and Field Management System which saved customers from forgery and expense overhead.--Responsibilities-- Developed Drive Test tools by secure REST API using Node.js and Express framework that increased performance and reduced response. Design the digital product strategy and vision Worked on workflow orchestration and automation Robotic Process Automation Identify and critically analyze customer needs Kept well informed and updated with the changing trends of technology and market. Led teams to develop, execute and maintain product requirements and roadmaps Extensive collaboration with multifunctional teams/departments. Define, measure, and track product KPIs Communicate effectively, conflict resolution and consistently with customers, partners, business and technical teams Direct, manage, and measure the performance of the team in the development of products. Show less

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  EzzyApp

  Sept 2020 - Jan 2024

  Founder

  --Achievements--Developed Mobile and Web Apps in accordance with SDG Goal 8 for promoting local labor and creating decent work for all.--Responsibilities--End-to-End EzzyApp Product Design & Development. From ideation to system designs and detailed user journey, we developed a complete operational product - EzzyApp is helping people to get services on demand.AWS services include IAM, Route3, CloudFont, WAF, CloudFormation, RDS, S3, SES, VPC, EC2, Cognito.AWS Serverless development via API Gateway, Appsync, Lambda Step Functions & DynamoDB.Architecture Deployment through CI/CD via CodeCommit, CodeBuild, CodeDeploy, and GitHub.Log and Monitor AWS resources via CloudWatch. Developed EzzyApp platform using MERN stack(MongoDB, Express framework, Reactjs, Nodejs).Marketing and customer acquisition via different online and offline channels including social media and in-person sales strategy.Looking after daily operational activities.Collaborating with other startups. Show less

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  3C- Creators Cloud Club

  Jul 2021 - Dec 2023

  Lead Instructor

  3C is a cloud tech community-based in Pakistan. It helps Pakistani youth to develop technical knowledge of the cloud and advance technology through openness and inclusivity.3C aim is to make Pakistan a leading hub in cloud Like Alibaba Cloud, AWS, GCP, Azure and Open Source Technologies. It is the tech community we made with the passion that we will also deliver the knowledge to the people who can not afford costly advanced training but are passionate about learning especially 4IR technologies. 3C in partnership with Genese Academy provide online/onsite training, classroom-based learning, hands-on labs and use best instructional techniques to teach individuals and partner employees. Successfully conducted train-the-trainer program across Pakistan.Digitally transformed a few organizational operations by containerization - Docker orchestrated by Kubernetes. Introduced automation and various CI/CD pipelines to speed-up feature development and releases using Gitops, Kubernetes, Jenkins and Terraform. Show less