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Lakhwinder Singh

Lakhwinder Singh

Management Trainee

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  • Timeline

  • About me

    Software Test Engineer @ uTest | Help Desk Support, Technical Support, CRM

  • Education

    • Coursera

      2022 -
      Google IT Support Professional Certificate IT Support

      - Gain skills required to succeed in an entry-level IT job.- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service.- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.

    • Kurukshetra University

      2007 - 2009
      Master of Business Administration - MBA Finance, General 2.0

      Third Level qualification

    • Independent College Dublin

      2017 - 2020
      Honours Business Administration and Management,

      Third Level qualification Graduated

  • Experience

    • Altruist Technologies Pvt. Ltd.

      Nov 2010 - May 2011
      Management Trainee

    • HDFC Bank

      May 2011 - Nov 2011
      Sales Loan Associate

      -Reported daily leads on various loan cases to Sales Manager. -Specialized in selling personal, business, and property loan products. -Provided customer support, addressing inquiries on loan details professionally and courteously.

    • HDB Financial Services Ltd.

      Aug 2012 - Mar 2013
      Loan Officer

      -Responsible for managing and reporting daily leads on loan cases to Sales Manager. - Sold diverse loan products: personal, business, and property loans. -Assisted customers with seating, addressed queries on loan products, installments, and maintained a professional and friendly demeanor.

    • Reyna Ltd

      Jun 2019 - now
      Customer Service Representative

    • UTest

      Sept 2023 - now
      Software Test Engineer

      Engaged in Exploratory Testing across various mobile and web projects. -Created and executed test cases. - Conducted Functional Testing. -Generated detailed Bug Reports. -Analyzed Console Logs for debugging purposes. -Utilized Charles Proxy Logs for further investigation and debugging.-Actively engaged in various paid projects on uTest. - Conducted manual testing covering functional, acceptance, regression, positive/negative, usability, and localization testing. - Tested across diverse platforms like iOS, Android, and Windows 10 on both mobile and desktop devices. - Employed appropriate tools as required by specific project needs. - Executed test cases, formulated test plans, and generated comprehensive bug reports for submission on the uTest platform. - Utilized recorded videos, screenshots, and logs to reference identified bugs. - Effectively communicated with Testing Team Leads and Project Managers, providing updates on test cycles and product insights. Show less

  • Licenses & Certifications

    • Technical Support Fundamentals

      Google
      Jun 2022
      View certificate certificate

    • The Bits and Bytes of Computer Networking

      Google
      Jul 2022
      View certificate certificate

    • Computer Hardware Engineer

      New Horizons Computer Learning Center
      May 2010