Sotirios Doukas

Experience

• 

  Diebold Nixdorf

  Apr 2019 - Nov 2022

  Additional responsibilities:- Providing onboarding training to newcomers- Monitoring 1st Line agents’ performance- Assuring quality of provided services- Creating team’s working schedule - Providing solutions to inbound Greek & South African customer service requests for dedicated hardware and software- Analyzing data related to SW issues by using remote tools- Updating various incidents into Oracle EBS system, accurately and efficiently with call details, actions taken and resolution- Prioritizing tickets according to urgency and the agreed SLA- Delegating cases to the next appropriate level of specialists or third parties

  • Senior IT Support Specialist

    Nov 2021 - Nov 2022

  • IT Support Specialist

    Apr 2019 - Oct 2021
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  Freeport Metrics

  Dec 2022 - Jul 2024

  Junior QA Specialist

  - Manual software testing of web & mobile applications (Functional, Regression, Security, Accessibility Testing)- Identifying, isolating and reporting defects by using bug tracking & project management tools | JIRA | Azure DevOps | ClickUp- Creating and updating test plans and test cases | QAComplete- REST API testing | Postman | Swagger- Hosting Demo presentations for clients at every sprint- Analyzing business requirements and proposing improvements- Running active scans and creating security reports- Creating and embedding new content through API and validating AI chatbot’s responses- Testing app integration with third party hardware- Reporting testing status and results of testing activities- Working on both commercial & internal projects based on Agile / Scrum methodologies- Cooperating with project managers, UX designers, software developers and international client teams on various phases of SDLC Show less

• 

  HP Inc Poland

  Aug 2024 - now

  Software QA Engineer