Chad Amos

Experience

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  Old Mutual South Africa

  Jan 2013 - Jun 2013

  Telesales

  Cold calling clients that don’t know you are and what you do and sell policies to them.

• 

  ALDO Group

  Jul 2013 - Sept 2014

  Sales Assistant

  Sold Top quality shoes, bags and accessories to high end clients.Try and style your clients by just having a specific shoe with you.

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  Ackermans

  Apr 2015 - Feb 2016

  Briefing Visual Mock UpsLiaising with CAD OperatorsStock Allocation to align with our VM criteria so that stores run smoothly. General Office AdministrationWork on Social Media pages Public RelationsProject AdministrationCRM Coordinator for campaignsStore openings.

  • Visual Merchandising Specialist

    Apr 2015 - Feb 2016

  • Marketing and Advertising Intern

    Apr 2015 - Sept 2015
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  TimeOne Isoskèle

  Feb 2016 - Jun 2016

  Junior Account Manager (e-commerce)

  Affiliated marketing and Advertising Company. Key Roles:Reports & Follow ups: Daily excel reports and follow ups Campaign improvement & analysisPublisher recruitment: Recruit Potential publishers Managing all e-commerce clients obtained at the time. Make sure sales generate on a CTC basis on all e-commerce sites.

• 

  WNS Global Services SA

  Apr 2018 - Jul 2019

  Customer Service Sales Specialist

  During my time at WNS we serviced a UK client based on utilities like gas and electricity. To. Summerize my job. I had to do collections sell new business and service the client at the same time.

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  Old Mutual Financial Services

  Aug 2019 - Sept 2022

  Sales Specialist

  Debt consolidationLoans and credit life insurance.Obtain existing clients relationshipsDetermine needs and wants of our clients.Enable our clients cash flow relief

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  CDW

  Sept 2022 - Oct 2023

  Sales Support

  Maintaining and supporting the accounts held by the Account Director, assisting in account management and administrationDeveloping the full potential of key accounts by maintaining an internal role and allowing the Account Director to do more work both internally and externally on new businessIdentify business opportunities within clientsHandle all enquiries and queries from clients as directed by Account DirectorAdminister accounts and provide reporting info as requested by the Account ManagerTake a genuine interest in the customer’s business and a responsibility for their continued spending levels and growthWork with key vendors and partners as required to develop opportunities and relationships in existing clientsLiaising with all other CDW departments and functions to ensure excellence in all actions with clients and ensuring the highest levels of customer satisfactionDevelop and maintain portfolio product knowledge as defined by the Account DirectorIdentify training, service, and re-sourcing opportunitiesLiaise with internal departments, including customer service, credit and purchasingUtilise knowledge of CDW’s capabilityWork with the Account Director and other supports to develop and produce reporting for major clientsTo work with the Account Director and other supports (and any identified Partner and/or vendor) on new name acquisition programmes as requiredTo take a proactive sales role as required by the Account DirectorProductions of quotations in response to client enquiriesUnderstand Vendor promotions and special bid processUnderstand deal registration processUnderstand channel rules of engagementAbility to change and prioritise tasks constantly throughout the day/week/monthKey Points: Provide cover for Back Order report chasing for the TeamOrder ProcessingQuotation CreationBack Order ManagementCreation of Customer Services’ Tickets Show less

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  CDW UK

  Oct 2023 - now

  Onsite Engineer Team Lead

  The Regional Team Leader for onsite engineering is responsible for the day-to-day management of all onsite Engineers within a geographical region, providing leadership, guidance, and support. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service.• Develop, inspire, encourage, and retain talent, including human capital planning and position CDW as a great place to work• Champion CDW’s process, procedures, and tools to maintain and enhance operational standards across the region• Lead and manage the development and training of co-workers and act as a role model and coach to support, direct and counsel individuals and teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction. • Provide an escalation point, technical support, and guidance to other team members.• Conduct regular 121 meetings with the team, and individuals, monitoring performance, supporting development, and completing the co-worker life cycle process in line with CWS guidance • Co-ordinate and manage operational performance and continually review resource levels across the Region and customer sites, to ensure sufficient skilled and qualified resource are in place. • Produce and Manage Reporting of Key Performance Indicators for the Department, to include Attendance, Performance, and Service Metrics.• Review client/customer statistics to identify and drive service improvements and quality• Attend Service Reviews for both Customer and Internal business stakeholders Show less