Yeny Lim

Experience

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  Shanghai Golden Landmark, Pte. Ltd.

  Nov 2006 - Aug 2009

  Assistant Estate and Marketing Manager

  > Successfully devise and launch the Marketing plan of Golden Landmark, 41 floors super grade A building in Lujiazui.> Train and instruct the local in house marketing staff how to negotiate, structure and execute lease documentations.> Prepare Letter of Offers, Lease Agreements and all correspondence documents with the new tenants.> Negotiate and liaise with top 6 Real Estate Broker Company in China (Jones Lang LaSalle, CB Richard Ellis, Cushman & Wakefield, Savills, Colliers and DTZ).> Translate, proofread and review legal documents and financial documents. Show less

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  PT. CPPI

  Nov 2009 - Jan 2011

  Marketing Department Head of Oil & Gas

  •Responsible for marketing department and follow up with operation, purchasing and warehouse department to make sure all equipments also all logistic service running accordingly and smoothly.•Follow up with client for the outstanding payment and make sure all the payments should be pay accordingly as per agreement or quotation.•Prepare Quotation, Lease Agreements and all correspondence documents with customer.•Foster good relationship with new and existing customers such as Premier OIL, Parker Drilling Co., Bredero Shaw Ind., Conoco Phillips, PC Ketapang (Petronas), Citra Tubindo Engineering, DSAW, Aqua Terra, etc.•Handle all complaint from customer and solve the problems as soon as possible.•Review all Lease Agreement, Addendum and correspondence file.•Translate, proofread and review legal documents. Show less

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  Swagelok Indonesia / PT. ZC Industries

  Feb 2011 - Dec 2013

  Operation Manager

  •Responsible for Operation Department of 7 branches at Indonesia, especially Customer Service and Warehouse Department. •Overseas Customer Service operation activities such as updating local and alliance pricelist, quick response when receive RFP & PO by customer, goods lead time delivery, purchase order to SVF (sister company at Singapore), etc in order to ensure customers inquiry / requirement are well handled also customer satisfaction.•Overseas Warehouse operation activities such as receiving, packing, delivery and other issues.•Verify the Purchase Order to SVF to ensure the Purchaser place the order accordingly as per PO from customer and for stocking at warehouse.•Prepare Monthly and Quarterly Report regarding Product Sales performance, Rewarding Result Training Hours of all Associates/Employees, Sales Associates performance and consolidate each branches Sales figure then submit to SVF for consolidate with other regions performance afterward will send to Factory ( Swagelok at USA)•Conduct bi-weekly meeting with all Indonesia key team member and owner of the company.•Set up work flow and SOP in order to achieve better performance and well coordination between branches. •Review and monitor Operation work flow, process, business system and update it if needed.•Identifying, training and guiding Customer Service, Warehouse & General Affair Department to close up competency gap using tools. Show less

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  Swagelok Indonesia

  Mar 2014 - Dec 2017

  Business Development Manager

  • Responsible for Internal Communication between Associates, Manufacturer (Swagelok) and PT. Putranata Adi Mandiri • Responsible for External Communication between Swagelok Indonesia with Customer and other distributorships of Swagelok • Customer communications and legitimacy establishment • Advertisement and Recruitment for Associates including find the right media to advertise the recruitment, selection of the candidates, interview the selected candidates and preparing the Letter of Offer • Sourcing for office space and warehousing • Sourcing the right media to advertise Swagelok such as billboard, exhibition, seminars, etc.• Ordering business card from Manufacturer for all associates also souvenirs for customers • Prepare Weekly, Bi-weekly and Quarterly reports also Quarterly Newsletter• Make sure all the associates have the same template of email signature and Swagelok wall-paper on IT equipment • Make sure branding of Swagelok Indonesia is aligned with Manufacturer (Swagelok) • Support Sales and prepare presentation materials for Sales team when their do sales call or visiting customer • Manage CRM contacts, leads and opportunities • Collaboration with Swagelok Asia Pacific and other Swagelok Distributorships for certain Project • Monitoring on the update of Tender or Bidding information and working closely with Inside Sales & Outside Sales to secure the tender or bidding • Monitor on the opportunity and ensure our team follow up closely for those opportunities • Direct report to owner for the overall Business Development • Helping customer service do the quotation from suppliers also follow up on the payment • Sales Support and make sure all salesmen need such as presentation, promotion items/ souvenirs, brochures, flyers is well prepared. Working closely with sales team to monitor the opportunity especially tender’s opportunity Show less

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  Sentosa Print

  Dec 2017 - Apr 2023

  Self Employed
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  Swagelok Indonesia

  May 2018 - now

  •Dynamic customer experience specialist seeking to leverage extensive background in transforming customer perceptions and differentiating brand image in the competitive market•Revamped customer interaction protocols, resulting in achieving customer satisfaction ratings and positioning the company as a leader in customer service excellence•Aligning brand strategy with customer needs, effectively addressing pain points through tailored messaging, products, and services. Demonstrated success in enhancing brand awareness and engagement by leveraging consumer insights and corporate objectives•Lead market and account development through strategic planning and initiative creation, fostering collaboration with the sales team to successfully meet and exceed sales targets •Skilled in Market and Competitor Analysis, adept at identifying unique selling propositions to distinguish our offerings from competitors. Proven ability to understand market dynamics and customer needs, facilitating effective market penetration strategies in a competitive landscape •Direct report to Managing Director Show less • Handle accounts and working with sales team to conduct sales call• In charge seminars, exhibition and company events to create the brand awareness also promote the commercial part • Following through leads with team and report out to management• Assist sales team on promoting Lunch & Learn or Workshop• Working closely with sales leaders on STO and ensure achieve our objectives in promoting • Direct report to S&M DirectorTemporarily in charge of Recruitment in Swagelok Indonesia:• Liaise with Recruitment Company for our vacancies and ensure they provide us the candidates as per our needs• Negotiate with Recruitment Company for the agreement terms and conditions• Making sure all the Hiring Manager provides the Manpower form, fill up the evaluation form after interview• Screening the CV submitted, interview selected candidates with users, submitted candidates passed all the interview process to our S&M Director for final interview• Conduct assessment for the candidates using 3rd party services• Working closely with S&M Director for Swagelok Indonesia's hires planning and procedures Show less • In charge for internal & external communication and social media • Create Marcom Plan based on DAP and working closely with sales team, service team, BDM & RFE for the marcom plan and ensure we successfully promote it• Create campaigns based on the marcom plan and ensure we achieve it• Create S&M Quality objectives and monitor the KPI, ensure we achieve it• In charge for quality procedures of Communications • Collaboration with Swagelok Asia Pacific and other Swagelok Distributorships for certain Project • Bridging Swagelok and Swagelok Indonesia, ensure we align with Swagelok especially for the marcom side• Working closely with S&M Director for yearly planning of Trade show, Seminars and company events• In charge for exhibitions, seminars, webinars and company events from start to finish also follow up through the leads• Searching and review exhibitions in Indonesia and report to S&M Director for the exhibition we should participate• Direct report to S&M Director Show less • In charge for internal & external communication and social media • Create Marcom Plan based on DAP and working closely with sales team, service team, BDM & RFE for the marcom plan and ensure we successfully promote it• Create campaigns based on the marcom plan and ensure we achieve it• Create S&M Quality objectives and monitor the KPI, ensure we achieve it• In charge for quality procedures of Communications • Collaboration with Swagelok Asia Pacific and other Swagelok Distributorships for certain Project • Bridging Swagelok and Swagelok Indonesia, ensure we align with Swagelok especially for the marcom side• Working closely with S&M Director for yearly planning of Trade show, Seminars and company events• In charge for exhibitions, seminars, webinars and company events from start to finish also follow up through the leads• Searching and review exhibitions in Indonesia and report to S&M Director for the exhibition we should participate• Direct report to S&M Director Show less

  • Strategic Planning Manager

    Aug 2024 - now

  • Marketing Manager

    Jul 2024 - now

  • Business Development Manager & Marcom Manager

    Apr 2023 - Aug 2024

  • Marcom Manager

    Jan 2019 - Aug 2024

  • Business Development Manager

    May 2018 - Jan 2019