Johnathan Payne

Experience

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  La Salle University Community Development

  Aug 2010 - May 2013

  Resident Assistant

  •Worked with approximately 35 student residents to understand the needs of the community.•Created both educational and social events for the residents in assigned dormitory.•Supported a safe and fun learning environment for residents.

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  La Salle University Community Development Advisory Board

  Oct 2011 - May 2012

  Student Advisor

  •Assisted the Office of Community Development with establishing guidelines and rules that positively impacted the student body.•Served as a liaison to provide student feedback and recommendations on improvements to planned events and changes in the community.

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  La Salle University

  Jan 2012 - May 2012

  Marketing & Communication Intern

  •Developed and wrote content for the La Salle University’s College of Professional and Continuing Studies newsletter•Interviewed current students, faculty and staff involved in the College’s programs, events and activities•Assisted with writing and revising content for the College’s Web site and brochures

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  Allied Integrated Marketing

  Sept 2012 - Jun 2013

  Marketing & Publicity Assistant

  •Worked with other interns and film companies to market and promote films. •Marketed films, television shows, plays, and other events to specific demographics.

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  Hibu

  Dec 2013 - May 2014

  Customer Service Inquiry Representative

  •Company's primary point of contact for advertising customers and phone book customers.•Resolved issues and concerns customers had with their directory advertising and billing account.•Accurately answered questions regarding the company, product, and market.

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  Army National Guard

  Apr 2014 - Apr 2020

  Motor Transport Operator (88M)

  •Identified and facilitated the correction of all vehicle deficiencies.•Managed the loading, unloading, and safety of personnel being transported.•Oversaw and coordinated proper loading and unloading of cargo on vehicles and trailers.

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  Fetch by The Dodo

  May 2014 - Nov 2022

  •Spoke with escalated customers about their policy concerns and worked with them to create solutions.•Enabled customer service team members to be able to answer customer questions, navigate systems and respond effectively in regards to customer inquiries about their policies.•Communicated interdepartmentally to facilitate resolutions to customer policy concerns. •Provided detailed information on policy options and product value in order to retain customers.•Assisted policy holders through underwriter transition by explaining policy options available.•Reviewed account with policy holders to better assist in finding a product/plan that will work best for them. •Provided policy holders with account information and assistance on their insurance claims.•Handled a high volume of incoming and outgoing customer communications to full completion.•Empathized with and provided guidance to future customers and current policy holders.

  • Customer Service Supervisor

    Apr 2017 - Nov 2022

  • Retention Specialist

    Jul 2016 - Apr 2017

  • Member Experience Manager

    May 2014 - Jul 2016
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  Army National Guard

  Jul 2023 - now

  •Configure, maintain and troubleshoot a variety of systems including VMWare, Linux and Windows operating systems.•Inspect, test, diagnose, troubleshoot and repair complex antenna and radio frequency distribution systems using a variety of equipment including spectrum analyzers, multi-meters and oscilloscopes.•Provide support for network operations infrastructure, desktop support, and password management using Microsoft Active Directory. •Created an organizational system for Microsoft Teams utilized by Army Recruiters across Pennsylvania to track applicant processing status. •Facilitated processing of Army recruits through the Military Entrance Processing facility from entry through enlistment.•Handled the verification of packets and military orders in order to ensure recruits were authorized and able to travel to their Army training facility.

  • Systems Maintainer/ Integrator (35T)

    Jan 2023 - now

  • MEPS Guidance Counselor

    Jul 2023 - Dec 2023