Sunil Pratap

Experience

• 

  HCL Technologies

  Jan 2014 - Jun 2015

  Network Engineer

  Delivered technical support to users, resolving connectivity issues and ensuring optimal performance.Assisted in configuring and maintaining network devices, including routers, switches, and firewalls.

• 

  Punjab & Sind Bank

  Sept 2015 - now

  • Serve as the first point of contact for customers, providing information about banking products and services, leading to increase in customer satisfaction scores.• Process financial transactions, including deposits, withdrawals, and account openings, ensuring accuracy and compliance with all banking regulations.• Address customer inquiries and resolve issues efficiently, contributing to a positive customer experience and fostering loyalty.• Assist in the implementation of new policies and procedures to enhance operational efficiency and improve service delivery. Show less

  • Branch Manager

    Apr 2023 - now

  • Assistant Manager

    Jun 2019 - Apr 2023

  • Front Desk Officer

    Sept 2015 - May 2019