Rowell Cabanto

Experience

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  Maxicare Healthcare Corporation

  Apr 2006 - Oct 2007

  MIS Technical Support

  Troubleshooting hardware(Laptop/Desktop) and software. Configuring/troubleshoots network infrastructure like VPN and dial-up, Wireless, LAN/WAN. Supports end users problem with regards the network ,applications etc.thru Job requisitioning system used by company. Patching database using Toad for Oracle application using PL/SQL scripting (BASIC). Creating monthly reports with regards in daily basis support.

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  Toplis Solutions Inc.

  Oct 2007 - Mar 2010

  IT Technical Support Engineer

  Responsible in handling of Customers and SLA Support level.Direct reporting to Team lead/HP Account Managers / Client Manager (Ericsson Telecommunications Inc.)Managing support/task via ticketing system using WIH gold BMC Remedy/ HP Open View Service Center by solving incident dispatch by Helpdesk(GLOBAL) on time to meet SLA Support level.Report daily basis activities and task for documentation purposes.Repairing/Troubleshoots Software/Hardware used by end users: 1st - 2nd level supportHP Products:Laptops ( Processor/ LCD panel/ Memory/ HDD/ FAN / Internal keyboard)Desktop ( Video Card/ FAN/ memory/ HDD/ processor/ power supply)Printers (MFP, Laser Jet & Color Laser Jet)HP Proliant Servers / Storage Works (backup servers – performed physical tape change every week for data file backup of servers Show less

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  Strategic Networks Inc.

  Mar 2010 - Jun 2014

  IT Technical Support Engineer

  Responsible in handling of Customers and SLA Support level.Direct reporting to Team lead/HP Account Managers / Client Manager (Ericsson Telecommunications Inc.)Managing support/task via ticketing system using WIH gold BMC Remedy/ HP Open View Service Center by solving incident dispatch by Helpdesk(GLOBAL) on time to meet SLA Support level.Report daily basis activities and task for documentation purposes.Repairing/Troubleshoots Software/Hardware used by end users: 1st - 2nd level supportHP Products:Laptops ( Processor/ LCD panel/ Memory/ HDD/ FAN / Internal keyboard)Desktop ( Video Card/ FAN/ memory/ HDD/ processor/ power supply)Printers (MFP, Laser Jet & Color Laser Jet)HP Proliant Servers / Storage Works (backup servers – performed physical tape change every week for data file backup of servers Show less

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  Eli Lilly and Company

  May 2013 - Jun 2014

  Senior IT Support Engineer
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  Unisys

  Jun 2014 - now

  Field Service Engineer 2 / Customer Engineer

  Duties / Responsibilities:1. Experience in Installation, Breakfix, troubleshooting support of the following products (Storage Server/Networks):• DellEMC hardware (IDPA, PowerMax/VMAX, VxRAIL, ECS appliance, ISILON, UNITY XT, Connectrix, Legacy products: VNX MCx, Clariion CX Series, DataDomain & Avamar)• Netapp Storage System• Spectra Logic Storage Library• Cisco Router/Ipanema/Checkpoint/Riverbed with British Telecom support. (Installation/BF Support)(Loading of Base Configuration to the Network Equipment’s supported given by the BT) 2. Designated as Customer Field Service Engineer to perform replacement/troubleshooting of faulted hardware and including software/firmware upgrade onsite. (Performs HW replacement of Field Replaceable Unit (FRU) parts)3. Provide onsite support to troubleshoot and resolve issues reported by external customers.4. Perform preventive and remedial maintenance of the Unisys Supported products.5. Responsible in handling of Customers and SLA Support level.Additional tasks:1. Member of the 24/7 on call Filed Engineering Services team to support Projects (Clients: DellEMC /NETAPP /SPECTRA Logic/British Telecom /Flowserve /Unilever/ Cushman & Microsoft Data Center) Show less