S A Haris

Experience

• 

  Drivezy

  Sept 2016 - Aug 2019

  Team Leader
• 

  Embibe

  Oct 2019 - Jul 2023

  Team Lead

  As a dedicated Team Leader, I excel in managing and overseeing two critical teams: the Customer Support Team and the Academic Team. With a strong focus on driving projects and ensuring their successful completion, I take full ownership of the teams' performance and outcomes.One of my key strengths lies in problem-solving, where I tackle complex issues and provide innovative solutions to challenges that arise in day-to-day operations. I thrive in high-pressure environments, using my analytical skills to identify root causes and implement effective strategies to overcome obstacles.In addition to leading the teams, I am adept at generating comprehensive reports that track the teams' achievements and Key Performance Indicators (KPIs). These reports serve as valuable insights for evaluating team performance, identifying areas of improvement, and developing action plans for growth and success.As a CS lead, I foster a collaborative and supportive work culture, emphasizing open communication and teamwork among team members. By creating an environment that promotes cooperation and knowledge sharing, I maximize the potential of both teams, resulting in increased productivity and customer satisfaction.Overall, my multifaceted role as a Team Leader entails project management, problem-solving, ownership, report generation, and KPI tracking. By leveraging my skills and expertise in these areas, I continuously drive the success and growth of the Customer Support and Academic teams while delivering exceptional results for the organization. Show less

• 

  Freelance (Self employed)

  Aug 2023 - now

  Independent Career Advisor and Professional Course Instructor

  Aspiring career guide and budding professional course instructor on a mission to make a meaningful impact. I am passionate about helping individuals discover their career paths and develop essential skills to excel in today's dynamic job market. While I'm at the beginning of my journey, I am dedicated to providing valuable insights, guidance, and support to those looking to shape their careers. Let's take the first steps together towards a brighter future.

• 

  TautMore

  Nov 2023 - Feb 2024

  Senior Team Lead

  At Tautmore, a prominent Ed-tech organization, I serve as a Senior Team Lead overseeing both the Support and Sales departments for Indian and US teams. In Support, I've led teams to ensure exceptional customer service and process improvements. In Sales, I've driven strategic initiatives, coached team members, and optimized resources. My role also includes forecasting and budget management to contribute to Tautmore's growth and profitability. With a focus on team development and delivering exceptional results, I'm dedicated to Tautmore's mission in the Ed-tech industry. Show less