Juliana Suarez

Experience

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  SmileDirectClub

  Jan 2021 - Nov 2021

  Customer Care
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  PTS Consulting Services

  Nov 2021 - Aug 2022

  Employee service Associate

  Servicios de recursos humanosServicios de atencion al clientecreacion de licencias e incapacidades

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  L.L.Bean

  Sept 2022 - Apr 2023

  Call Center Representative

  Answer incoming calls and respond to customer inquiries in a courteous and professional manner.Make outbound calls to provide follow-up, resolve issues, or share promotional offers.Identify customer needs and provide accurate information or solutions. Meet or exceed individual and team performance goals, including call quality, resolution time, and customer satisfaction.Escalate unresolved issues to the appropriate department or supervisor when necessary. Stay informed about company products, services, and promotions to provide accurate and relevant information to customers. Show less

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  Celestia Content Creation

  May 2023 - now

  Content Creator and Digital Marketing

  Develop engaging visual and written content for social media, email campaigns (if needed) Ecommerce for Etsy, Shopify, Vela. Guide brainstorm and execute creative ideas for marketing campaigns or brand content. Basic edition of graphics for social media. Video editing for use on digital platforms, ensuring they align with brand guidelines. Managing and growing social media accounts. Schedule and publish posts, stories, and reels according to the content calendar. Create Content Calenders with their respective goals. Engage with the audience by responding to comments and messages in a timely and professional manner. Track and analyze performance metrics using tools like Google Analytics and social media insights. Assist in creating reports on campaign effectiveness and audience engagement. Stay updated on the latest trends in social media, content marketing, and digital advertising.Conduct market research to identify opportunities for brand growth. Show less