Omar Assaf

Experience

• 

  Orleans/Niagara BOCES

  Sept 2016 - Jun 2018

  Student Technician

  · MS Office: MS Word, Excel, Access & PowerPoint.· PC Hardware: Configuration, installation, and repair of software and hardware. · Networking: Creating, testing, and routing network cables, i.e., RJ45 with Cat-5 cables.

• 

  Dunkin'​

  Jul 2018 - May 2022

  Manager

  · Labor management, including hiring and training associates, creating work schedules, delegating work, and evaluating employee performance.· Daily operations, included managing paperwork, analyzing weekly sales numbers, ordering supplies, and performing opening and closing duties.· Customer care, including greeting customers, providing prompt and helpful service, and handling customer complaints in a professional manner.

• 

  Buffalo State College

  May 2022 - Dec 2023

  Information Technology | Client Systems

  · Installing, configuring, and troubleshooting instructional, faculty, and staff workstations.· Provide in-person and phone support for faculty/staff for various issues. · Troubleshoot and resolve logon, printer, email, and application issues while utilizing team dynamic software for work orders.· Use of remote Desktop and Remote Assistance to help resolve many user issues. · Imaging, deploying, and connecting computers (PC's & Mac's).

• 

  West Herr Automotive Group

  Sept 2023 - Dec 2023

  Technology Support Specialist

  · Support technology department in hardware installation, maintenance, and repair.· Provide Help Desk support for end-users.· Install and update software, and manage licenses.· Assist with network setup and troubleshooting.· Maintain documentation and enforce security measures.· Offer user training and stay updated on technology trends.· Onsite installation of corporate and OEM hardware.

• 

  INSPIRE

  Feb 2024 - now

  PC Support Technician