Cynthia Ridgeway

Experience

• 

  Sanchez / Fidelity National Financial

  Aug 2002 - Sept 2005

  Quality Assurance Analyst
• 

  Charles Schwab Bank National Association

  Oct 2005 - Jan 2006

  Software Quality Assurance Team Lead
• 

  FIS

  Jul 2013 - Jun 2022

  Works with Sales Executives to construct business requirements, proposals, etcIdentify client needs and requirements and demonstrate the Modern Banking Platform or Profile 7 solutionsCompletes RFPsShare best practices and be consultative to clientsAbility to understand business requirements and convert them into solution designsWorks with product team to stay abreast of product roadmap, enhancements, updates, bugs, etc Triage, troubleshoot, and recreate incoming external and internal customer incident tickets to determine the validity of reported defects using FIS Profile 7 core banking softwareManage and review UAT testing requirements while assisting with UAT testing during application rolloutsMaintain awareness of banking regulations and compliance, such as FDIC370, RegE, Reg C, RegCC, RegD, RegDD, RegO

  • Sales Solution Consultant II

    Oct 2020 - Jun 2022

  • Product Support Representative Specialist

    Jul 2013 - Sept 2020