Nagme Tuncay

Experience

• 

  Turkcell Global Bilgi

  Jan 2004 - Aug 2008

  Call Center performance reportingData analysis

  • Planning & Realtime Monitoring Specialist

    Dec 2005 - Aug 2008

  • Reporting Specialist

    Jan 2004 - Dec 2005
• 

  Turkcell Superonline

  Aug 2008 - Jan 2011

  Customer Experience Management Reporting Specialist

  • Meeting all analytical and business reporting requirements that need to be developed to take it to the highest level of customer experience.• Providing scheduled reports and presenting them to senior management.• Aligning with IT teams to automate reporting infrastructure.• To determine the targets, to provide report outputs and analysis to the relevant teams in order to establish the performance system• To ensure budget consolidation and managing.

• 

  Turkcell

  Jan 2011 - Apr 2019

  • Experience in upgrading, managing, monitoring, troubleshooting SAP Business Objects, MSTR applications.• Helping customers from inception through design, execution, and deployment of scalable solutions for Business Objects and MSTR platforms.• Developing, testing, and carrying out application refresh, migration, and consolidation.• To provide the necessary coordination between vendor, Infrastructure, Database, and System operations teams for situations such as determining and implementing improvement layer of applications, major upgrades, architecture migrations.• Establishing and monitoring the management activities of the applications and determining and preventing vulnerabilities before problems occur according to the follow-up results. • Determining the risks of the assets owned according to the information security policies and providing the necessary security controls. Show less ODI AdministrationOperation Management ETL MonitoringDWH Service AdministrationSAP Business Objects AdministrationMicroStrategy Administration• Monitoring and comprehensive reporting ETL/ELT performance and responsible for managing data coming from different sources.• Handling data-related issues that occur in the reports taken over Business Objects and providing activities that will prevent their recurrence.• Providing and implementing instant and permanent solutions to problems conveyed within the scope of problem management.• Accessibility of applications, performance-enhancing, and end-to-end monitoring, preventing customer complaints. Show less

  • SENIOR DATA ANALYTICS SPECIALIST

    Jan 2015 - Apr 2019

  • Service Administrator

    Jan 2011 - Jan 2015
• 

  Konecta

  Sept 2023 - Apr 2025

  Reporting and BI Specialist
• 

  Collecturk

  May 2025 - now

  Data Analyst