Christopher Pelaez

Experience

• 

  LA Fitness

  Dec 2009 - Sept 2017

  General Manager

  Oversaw the overall operations of facility and its staff, ensuring all activities support the organization’s mandate of providing a superior fitness experience and enhancing the physical and emotional wellbeing of a diverse membership base. Managed a team responsible for providing support to club members, providing coaching and guidance as well as recruiting for all positions, interviewing, evaluating, and hiring personnel.

• 

  Bombardier

  Nov 2017 - Jan 2021

  Responsible for managing a team of Customer Service Ambassadors (“CSA”), providing ongoing coaching and development to employees and providing training to newly hired CSAs in classroom and field settings, conducting Compliance Audits and Site Inspections in a 24/7 environment to ensure crew safety and performing office administrative duties, including revisions to manuals, enhancements to procedural documents and implementing job aids. Oversaw the safe movement of up to 4,000 GO Transit passengers a day by operating train doors, deploying the accessibility ramp, making regular service announcements & responding to on-board emergencies.

  • Supervisor, Customer Service

    Jan 2019 - Jan 2021

  • Customer Service Ambassador

    Nov 2017 - Jan 2019
• 

  Prosol inc

  Feb 2021 - now

  Account Manager, Sales Representative

  Serve as the lead point of contact for all customer account management matters by building and maintaining strong, long-lasting client relationships, negotiating product pricing arrangements and understanding the end-to-end sales process. Forecasting and track key account metrics, such as quarterly sales results and annual forecasts, and preparing reports on account status.