Rick Calkins

Experience

• 

  State Compensation Insurance Fund

  Mar 1999 - Jul 2012

  Provide IT department with administrative and technical support of the Change Management process. Assist Change Requestors with submitting Requests for Change (RFC), obtaining required approvals and documentation, check for potential conflicts on Change Calendar, and provide input to Continual Service Improvement functions.ITIL v.3 Foundations certified. I was a member of the IT Helpdesk assisting an office of 250 users. Configured user accounts on network and servers. Troubleshot hardware, software, printer, cell phone and network problems. Maintained departmental intranet web pages, voice mail system and telephone system (including patching cables). Taught in-house training classes.

  • Change Coordinator, IT Service Management

    Mar 2010 - Jul 2012

  • IT Service Desk - Field Support

    Mar 1999 - Feb 2010
• 

  Caltrans

  Jul 2012 - Jun 2015

  Associate Project Analyst

  Working with Project Managers, create, analyze, modify and maintain project workplans. Monitor actual support costs against planned costs. Create reports to alert Project Managers to possible schedule or resource problems that could jeopardize project delivery.

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  State Compensation Insurance Fund

  Jun 2015 - now

  Staff Services Manager. Create and run reports from MicroStrategy and Oracle SQL Developer. In keeping with the Project Management theme, manage multiple projects for the IT and Claims Departments.

  • Senior Data Analyst

    Jun 2018 - now

  • Associate Project Manager

    Jun 2015 - Jun 2018