Ingrid Quillen

Experience

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  Cosmopolitan Services Unlimited

  Dec 1992 - Jan 1995

  Relocation Specialist

  COSMOPOLITAN SERVICES UNLIMITED Paris, FranceAssistant Housing Coordinator Managed the relocation of international clients including executives from companies such as IBM Europe, IBM France, Du Pont, Disney Consumer Products, Coca-Cola, Ingersoll Rand, Lexmarc, Destec and Marcam. Managed client files by providing general assistance including processing insurance claims, translating technical documents and troubleshooting client problems. Negotiated client lease contracts. Generated and negotiated new client contracts. Show less

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  3Com

  Mar 1995 - Aug 1998

  International Product Manager

  3COM Com (formerly USRobotics) International Product Management Specialist • Lead cross-functional teams, including engineering, marketing, and manufacturing, to ensure release of over 70 ITU standard modems internationally. • Responsible for creating and managing bills of materials (BOMs) for over 200 international products built in multiple manufacturing locations. • Responsible for first time localization, including packaging and accessories, of retail analog modems in Chinese market.International/Intercompany Operations Analyst Prepared international sales and contribution margin reports for executive management review. Initiated and managed international spare parts forecasting procedure for intercompany accounts. International Sales Coordinator Managed sales orders for intercompany accounts including implementing a procedure to solve shipping discrepancies. Responsible for creating and maintaining international products in database. Show less

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  Genuity

  Sept 1998 - Feb 2003

  Senior Product Manager

  Senior Product Manager, e-Business Hosting Managed various priority projects within Product Management organization.• Managed the development of Genuity's web hosting customer service segmentation initiative.• Analyzed current hosting customer base to optimize revenue retention.• Provided hosting bandwidth study to analyze cost factors associated with bandwidth pricing. • Lead for "federal/regulatory" data center feasibility assessment. Responsibilities included performing market analysis and assessing fit to corporate strategy. Product Manager, Monitoring and Reporting Defined and implemented new Monitoring solution based on market demand. Led cross-functional project teams, including engineering, operations, legal, finance, sales, and provisioning, to integrate BMC monitoring services into existing web hosting services. • Created service proposals and plans for the incorporation of monitoring solution into the e-Business Hosting service offer, including launch, replacement and Fortune 500 customer migration plans.Product Manager, International Hosting Responsible for driving international hosting business by opening Tokyo, Japan hosting data center in January 1999 and releasing international versions of existing hosting services, including developing processes and procedures for product and customer support.• Managed cross-functional teams, including engineering, operations, legal, finance, and provisioning to release international hosting services into UK and Japan hosting data centers.• Managed relationship with vendors providing UK and Japan data center space. • Created process and provided training to comply with US encryption regulations thereby allowing Genuity to provide US hosting services abroad. • Created and presented Business Case recommending international hosting strategy (was implemented)• Received GTE Supplemental Incentive Award. Show less

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  Adobe

  May 2022 - now

  International Product Manager

  * Owned international beta and GA launch of Creative Cloud Product, specifically Express, including delivering truly global launch by driving alignment cross functional teams. * Lead recruitment and manage pre-release communities in EMEA and LATAM to collect customer feedback.* Analyze and prioritize customer feedback, collaborating with product teams to integrate insights into the product roadmap.* Manage HelpX Content Machine Translation pilot, optimizing localization processes across 15 languages.* Own Language Review Program for Photoshop to deliver linguistic excellence across priority languages by optimizing end user participation in review exercises. * Assist ISPM team with priority tasks, including developing metrics and strategies for product localization in emerging markets.• Create JIRA dashboards for effective tracking of pre-release localization issues. Show less