Dan Kraus

Experience

• 

  Publix Super Markets

  Aug 2004 - Jan 2009

  Front Service Clerk

  -Responsible for bagging groceries, stocking shelves, and front end cleanliness-Assisted with the on-boarding and training of new associates

• 

  Universal Orlando Resort

  Jun 2009 - Feb 2020

  -Responsible for managing and developing salary leaders in conjunction with leading an hourly team -Consistently achieved established guest and team member satisfaction levels -Established effective cross-departmental relationships to achieve organizational goals and financial objectives -Relief Attractions Duty Manager, responsible for overseeing attraction guest experience and operational readiness across all in-park venues at Universal Studios Florida-Responded to attraction safety incidents, recording and communicating out pertinent information to counterparts across Engineering, Legal and Public Relations departments-Maintained cost-appropriate staffing levels based on park seasonality with a focus on the retention of high quality talent Show less

  • Assistant Manager, Attractions Operations

    Mar 2016 - Feb 2020

  • Supervisor, Attractions Operations

    Dec 2014 - Mar 2016

  • Team Leader, Turnstiles/Entrance Operations

    Aug 2014 - Dec 2014

  • Team Leader, Attractions Operations

    Sept 2010 - Aug 2014

  • Attendant, Attractions Operations

    Jun 2009 - Sept 2010
• 

  Janitronics Building Services

  Mar 2020 - now

  • Account Manager

    Sept 2021 - now

  • Assistant Account Manager

    Mar 2020 - Sept 2021