Janette Ramos

Experience

• 

  Walt Disney World

  May 2008 - Jun 2012

  Cashier

  Interacted with customers and processed sales transactions while providing park information and customer service

• 

  E-Z Rent-A-Car

  Dec 2011 - Jun 2015

  Customer Service Representative

  Communicated via phone, email, and letter with internal and external customers to resolve concerns. Created and provided training material for onboarding new team members.

• 

  Orange County Library System

  Jun 2015 - now

  Coordinated a team of 14 in daily operations of branch, managed daily and weekly funds, and presented monthly programs for all age ranges. Conducted employee and volunteer selection, streamlined onboarding with the creation of training materials, schedules, and procedures, and implemented ongoing training regarding customer service, updated policy and procedures, leadership, performance, and technical skills. Coordinated monthly programs between branch staff, presenters, and internal departments. Led a team of 7 focused on outreach and partnership opportunities, resulting in 40 contacts, 5 in house events, and 31 offsite events. Committee Participation: Staff Association Committee Treasurer | 2020 - 2022Summer Reading Program Liaison | 2016-2022Employee of the Year Committee | 2018 & 2019Social Media Committee | 2019-2022School Partnership Program Liaison | 2016-2018 Show less

  • Assistant Branch Manager

    Nov 2022 - now

  • Customer Service Lead

    Jan 2016 - Nov 2022

  • Branch Clerk

    Jun 2015 - Jan 2016