Adeola Bamidele

Experience

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  MTN Nigeria

  Mar 2018 - Mar 2019

  Customer Service Representative

  •Selling the various services and products to customers.•Apt provision of information concerning products and services to customers.•Assisting in resolving complaints with regards to products and services.•Answering the various forms of customers enquiry•Efficiently and accurately capture, register and store the details of subscribers and their profile into the database •Updating customer records in the system, including notes about interactions.

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  Union Bank of Nigeria

  Jun 2018 - Apr 2022

  Loan Recovery Officer

  •Monitor overdue and faulty loans daily to timely provide updates or recommendations.•Preparing daily reports of the overdue and repayment for all facilities.•Reaching out to branch loan officers and relationship managers to get updates of the reasons for late repayments.•Design and plan the next line of action for recovery of the defaulting facilities.•Track, locate and contact the debtors on the best way to get debts paid without further accruing penal.•Negotiate payoff deadlines and payment plans with customers.•Approving Repayment date adjustments and changes.•Processing insurance for job loss and deceased customers.•Identify process gaps and recommend possible solutions. Show less

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  BUYMATE LTD

  Apr 2019 - Sept 2020

  Customer Service Representative

  •Handle customer complaints as well as provide appropriate alternatives and solutions.•Introduction and recommendation of the various available fashion items and brands, their pickups and deliveries.•Setting up appointments with clients.•Arranging shipping, special orders requests and merchandise pick-up at various locations nationwide.•Answering customers inquiries via phone, e-mail and in-person.•Quick and uptime communication with vendors regarding back order availability, future inventory and special orders.•Compilation of customers feedbacks and recommendations for better and improved service delivery.•Keep records of customer interactions, process customer accounts and file Show less

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  Vella Finance

  Apr 2022 - Feb 2024

  Customer Support Specialist
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  CratD2C Decentralized Autonomous Smart Chain (DASC)

  Apr 2024 - Jan 2025

  Digital Customer Engagement Specialist

  As a Digital Customer Engagement Specialist at CratD2C Decentralized Autonomous Smart Chain (DASC), I successfully managed social media accounts, provided live chat support, and analyzed performance metrics for strategic improvements.• Engaged with the community • Addressed customer inquiries with empathetic live chat support.• Provided actionable insights for strategic adjustments based on performance metrics.