Sushmita Melder

Experience

• 

  MAS Holdings

  Jul 2014 - Jan 2015

  Administrative Assistant
• 

  Bartleet Group

  Oct 2016 - Apr 2017

  Marketing Executive
• 

  Global Payments Inc.

  Apr 2017 - Dec 2018

  Branch Relationship Manager

  • Act as the main liaison for all National Development Bank and Union Bank merchant onboarding and merchant handling.• Managing and reporting on a pipeline of opportunities to cover quarterly sales ,revenue and net revenue targets.• Actively deliver quality and professional services to merchants.• Maximize cross selling opportunities and strengthen merchant relationship with Global Payments.

• 

  Standard Chartered Bank

  Jan 2019 - Jul 2021

  • Driving an analytics-driven decision-making culture across the customer lifecycle.• Providing analysis and insights for marketing campaigns and marketing channel ROI.• Measuring and optimizing for customer acquisition and retention across all channels.• Supporting segments to analyze profitability under various scenarios , identifying and mitigating key portfolio risks. • Acquire New-To-Bank High Net Worth Clients to the Priority Banking Portfolio.• Actively participate in client discussions and meetings• Achieve set sales targets and Net Sales Revenue.• Delivery of quality service while ensuring efficient and consistent delivery of customer delight.

  • Assistant Manager , Retail Analytics

    May 2021 - Jul 2021

  • Assistant Manager,Business Development-Priority Clients

    Jan 2019 - May 2021
• 

  WSO2

  Aug 2021 - Jul 2023

  Account Manager

  •Spearheaded revenue generation initiatives, leveraging partner opportunities and implementing outbound sales strategies, resulting in a boost in sales and an increase in annual revenue.•Manage multiple accounts and develop positive working relationships with all customer touch points.• Drive customer retention, renewals , upsells and satisfaction.• Strategize and communicate multi year contracts with top-tier accounts within the Europe region.• Work closely with internal teams to develop strategic marketing plans and ensure KPIs are met. Show less

• 

  Reconnect Health Services

  Sept 2023 - now

  Project Manager

  • Lead Healthcare Accreditation for Reconnect.• Provide support to the leadership team and participate in the planning, implementation and evaluation responsibilities related to projects.• Develop and maintain relationships with partners and diverse stakeholders in relevant projects.• Plan project timelines, milestones and deliverables using appropriate methodologies and techniques.

• 

  Fetch + Releash Dog Rescue

  Nov 2023 - now

  Volunteer Foster Coordinator

  • Help foster families navigate their foster journey from intake through adoption. • Actively participate in the foster dog rehome process • Support intake team with placement of foster dogs into appropriate homes.• Support foster families with questions about fostering and training while a dog is in their fosters care.•Make sure that the rescue database and Google Drive are kept up-to-date and accurate at all times.