Zuairya Khan

Experience

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  X - Integrated Marketing Agency

  Jan 2018 - Dec 2022

  Junior Engagement Officer

  Robi Axiata Limited (2020-2022)- Resolved complex issues, driving Robi's fastest customer satisfaction recognition.- Developed expertise in the telecommunication industry and customer service.- Analyzed client and customer data, consistently exceeding monthly KPIs.- Held the title of "Top Agent of the Month" for consecutive months.- Crafted customer service templates and scripts to enhance communication.Samsung (2018-2019)- Enhanced customer satisfaction through effective issue resolution.- Analyzed client and customer interactions, gaining insights into IT and device communication.- Strengthened team communication and information-sharing processes. Show less

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  PurePay Payments

  Jan 2019 - Jul 2019

  Marketing Executive

  - Designed the brand's logo, shaping its visual identity.- Developed and curated engaging social media content across Facebook and Instagram.- Managed social media presence, boosting audience engagement on key platforms.- Conducted in-depth analysis of the fintech and merchant market to inform strategic decisions.- Created eye-catching graphical content to elevate brand communication.

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  BKash Limited

  Jan 2023 - Jul 2023

  BNext Intern HRBP (Commercial & External Corporate Affairs)

  - Supported the implementation of HR programs, policies, and initiatives, driving employee engagement and process improvement.- Women's Day celebration-planning for Commercial Division- Catered to Job Descriptions for All departments in ECAD- Conducted research, data analysis, and employee surveys to identify areas for HR strategy enhancement.- Assisted in recruitment, onboarding, and employee relations, ensuring smooth transitions and positive workplace dynamics.- Coordinated training and development programs. Show less

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  BKash Limited

  Oct 2023 - now

  - Leading digital employee branding, crafting impactful content and media plans to boost employer presence.- Managing bKash career pages across Facebook, LinkedIn, and Instagram, driving talent engagement and boosting visibility.- Leading the end-to-end execution of bNext and GenNext programs, from strategic planning to implementation.- Organized and participated in job fairs to build talent pipelines and foster company visibility.- Conceptualized and executed creative campus ambassador programs to connect with emerging talent.- Crafting diverse HR communications, ensuring consistent messaging across all platforms. Show less - Succeccfully planned a comprehensive Mental Health Program across GTM and Finance teams, enhancing employee well-being through awareness initiatives and support mechanisms.- Established the innovative SMART Career Program, driving professional growth opportunities and career development strategies, resulting in increased employee engagement and retention.- Collaborated with senior management to align HR strategies with organizational objectives, driving initiatives for talent acquisition, retention, and development.- Provided comprehensive HR support in areas such as performance management, employee engagement, and workforce planning.- Acted as a liaison between management and employees, handling employee relations issues and ensuring compliance with HR policies and regulations.- Led HR projects aimed at improving workplace culture, diversity, and inclusion initiatives. Show less

  • Senior Officer - Employer Branding & HR Communications

    Mar 2024 - now

  • Assistant HR Business Partner (GTM & Finance)

    Oct 2023 - Feb 2024