Edward Cooks

Experience

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  Farmers Insurance

  May 1992 - Jun 1999

  Claims Specialist

  Claims Specialist and Lead Document Clerk for auto/home insurance claims. Indirect responsibilities involved installation and set up of IBM terminals and printer support within the Claims Department

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  Youth Sports, Middle School, High School

  Aug 1996 - Jun 2016

  Athletic Coach

  Vista Ridge High School: Assistant Coach - Track and Field 2011 - 2016Sand Creek High School: Assistant Coach - Track and Field 2006 - 2010 Skyview Middle School: Head Coach/Assistant - 7th/8th Grade Football 2010 - 2011Skyview Middle School: Assistant Basketball Coach - 6th Grade Girls 2009Odyssey Elementary School: Assistant Basketball Coach - 5th Grade Boys 2008Colorado Springs Park and Recreation:Youth Sports - Head Coach Football, Baseball 1996 - 2010

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  Romac International Corp

  Jun 1999 - Sept 1999

  Network Specialist

  Contractor - Y2K compliance and remediation engineer at MCI

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  Verizon Business

  Sept 1999 - Dec 2018

  Senior Network Engineer IV

  IEN Network - Network Engineer IV (Aug 2016 - Dec 2018) - Supported Verizon’s new optical transport intra-metro and inter-metro network - Responsible for software, hardware, configuration and security updates on Cisco NCS2K and NCS4K, Ciena 6500 optical routers, Alcatel 7 Series, Cisco ASR9K, and legacy NID devices. - Evaluated and tested network tools and automation scripting - Responsible for Tier III on-call support and integration of the XO Network into Verizon's monitoring systems.- Approved and created MOPs and Change Request for network maintenance events. - Attended weekly Cisco and Ciena calls for ongoing hardware and software issues. - Utilized network management tools: Cisco EPNM, Cisco CTC, Ciena One Control, Nokia Sam 5620, Splunk, Nautilus, Spectrum, Elastic, RedHat OpenStack, Netcool, Python, and Remedy- Working knowledge of MPLS, IS-IS, OSPF, BGP, L2VPN, VPLS, Carrier Ethernet, OTN and SDN------------------------IDN Network - Network Consultant/Engineer IV (Sept 1999 - Aug 2016)- Supported the internal and external business customers within the US, Europe, Asia, and Latin America networks and Data Centers.- Provided advanced level troubleshooting, root cause analysis, and recommendations to management and design teams. - Responsible for software, hardware, configuration and security updates on Cisco routers, switches and PIX firewalls, Palo Alto Firewalls, Juniper routers and NetScreens, Aruba WLC and APs, Arista, and Alteon load-balancers.- Utilized network management tools: SolarWinds, Spectrum, Palo Alto Panorama, Wireshark, Cisco Works, and Cisco Prime- Trained junior staff and new hires NOC processes, and network technologies and protocols- Approved and created MOPs and Change Requests for network maintenance events. - Contained virus, malware infections and suspicious events across the networks- Working knowledge of BGP, OSPF, EIGRP, RIP, IS-IS, QOS, VPLS, X.25, ISDN, HSRP, VRRP, STP, EtherChannel Show less

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  Charter Communications

  May 2021 - Feb 2022

  CBO CSC - Network Engineer II

  CBO-CSC - Network Engineer II - Implemented network changes, IOS upgrades, create MOPS and troubleshoot issues across the CBO and Core IP network- Responsible for software upgrades to 5000+ Core Network Routers - Cisco, Juniper and Alcatel - Assessed service impact for upgrades to Video, DOCSIS, Commercial, IT and residential customers - Coordinated upgrade schedules with Video Operations, Commercial, IT, Construction, Optical, DOCSIS, Cisco and onsite support teams for the West and Central Florida regions. - Created MOPS and Change Records and for network maintenance events- Provided training and documentation to team members on network technologies and protocols- Utilized network management and inventory tools: NetBrain, BPA, Splunk, Granite, Spectrum, Cisco CTC, EPNM - Involved with testing and feedback for network automation tools- Provided post-network reports and change recommendations to upper management and peer groups- Knowledge of BGP, OSPF, OSPFv3, IS-IS, MPLS, Multicast, L2VPN, DOCSIS, EtherChannel, VRRP Show less

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  APR - Management Solutions

  Feb 2022 - Aug 2024

  Network Engineer IV / Consultant

  Verizon ITNOC - Sr. Network Engineer Consultant - Responsible for maintaining the health and performance of Verizon’s IT Core, Data Center, VPN and Edge Networks.- Provided detailed analysis and troubleshooting support for advanced transport, network, load-balancing, VPN and application layer issues. - Worked with security teams to contain virus, malware infections and suspicious events across the networks - Multi-vendor environment responsible for hardware replacements, software upgrades and support on Cisco, Citrix, AVI, Ivanti, Aruba, Extreme Networks, Pica, Juniper, Versa and Lantronix devices.- Coordinated and created network Change Records and MOPS for network maintenance events- Utilized various network management and inventory tools: Splunk, Citrix NG1, Aruba Controllers, Spectrum, SevOne, SiteWatcher, Grafana, AWS Console, Elastic, Observer, Wireshark, Casino- Working knowledge of BGP, OSPF, MPLS, VRF, DMVPN, IPsec VPN, SSL VPN, QOS, NetFlow, NAC, NAT, Wireless LAN, VPC, STP, VXLAN, VDC, IPv6, HSRP, GSLB, Load-Balancing Show less