Miranda Hawkins

Experience

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  The Davenport Hotels, Autograph Collection

  Mar 2014 - Aug 2017

  4-Star Spa and Salon Sales Agent

  The Davenport Spa and Salon is one of the most distinguished Spas in Washington. It's one of three spas in Washington State that holds a Forbes 4-Star Rating. Their professionalism, service, and facility are unlike any other.

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  We Believe We Vote

  Aug 2016 - Aug 2018

  Marketing Intern

  Identified strategies and techniques used to attract customers. Partnered with community organizations and board members to identify and cultivate new members.

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  Schweitzer Group

  Jan 2017 - Mar 2017

  Schweitzer Chapel Speaker

  Speaker of the 2017 Schweitzer Mountain Chapel

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  Moody Bible Institute

  May 2017 - May 2017

  1st place: 2017 Homiletic Jury

  1st place in homiletic competition at Moody Bible Institute. Judges consisted of experts in the field and graded participants on various speaking skills including:- Clarity- Creativity- Presentation- Theological accuracy- Articulation- Visual Appeal- Ability to persuade and engage audience - Call to action

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  Washington Policy Center

  Aug 2017 - Dec 2020

  As a program director I focused on producing tangible results informed by data. I possess a record of high achievement in pioneering programs, brand-building, maximizing profits, and improving financial and strategic planning. I'm an energized, highly competitive marketing professional who encourages creative thinking and positive reinforcement to bring organizations and individuals to higher levels of performance. I specialize in customer success, problem-solving, and moving strategies from planning to execution. I have four years professional experience in driving people and process improvement initiatives to enhance customer experience end-to-end.ACHIEVEMENTS:• Expanded member base by +55% YOY to 2,439 constituents in 2018 and +31% YOY to 3,200 constituents in 2019. Streamlined CRM processes to produce highest retention rates since 2013 at +48% YOY in 2018 and +42% YOY in 2019 which led to +334% in revenue.• Managed 24 statewide educational policy events attended by 1,700 professionals in 2018, resulting in +71% YOY in outreach efforts.• Optimized brand lift. Developed and executed digital marketing strategy achieving +93% YOY follower growth on Facebook and +66% YOY follower growth on Instagram in 2018.• Managed 13-person advisory board on membership strategy, development, and organizational improvements.• Managed two direct reports and program budgetCOMPETENCIES • Customer relationships• Experienced public speaker• Business development• Project and program management• Six Sigma trained • Digital marketing strategy• Team building and performance improvement• Proficient in CRM software, Excel, Word, Powerpoint, Raisers Edge, Wordpress, and video production.• People manager Show less

  • Young Professionals Director

    Aug 2017 - Dec 2020

  • Young Professionals Coordinator

    Apr 2018 - Dec 2018

  • Eastern Washington Office Coordinater and Research Assistant

    Aug 2017 - May 2018
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  Freestar

  Dec 2020 - now

  - Manage Freestar's product operations processes, from ideation to roll-out and training.- Develop, standardize, and facilitate business processes to streamline product development, documentation, roll-out, training, and sales.- Manage strategic product initiatives: strengthing feedback loop, planning, progress tracking, risk management, issue escalation, communication, and stakeholder reporting.- Drive collaboration between product and go-to-market teams - Company Value Award "Every month, our company is proud to recognize the team members who have exemplified our values and have shown outstanding performance." February, 2021

  • Product Operations Manager

    Jun 2023 - now

  • Senior Customer Success Manager, Publisher Initiatives

    Apr 2022 - Jun 2023

  • Customer Success Manager

    Aug 2021 - Apr 2022

  • Associate Customer Success Manager

    Dec 2020 - Aug 2021