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Sean Frank

Sean Frank

Repair Technician

Followers of Sean Frank353 followers
location of Sean FrankHaymarket, Virginia, United States

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  • Timeline

  • About me

    Trust and Safety @AWS

  • Education

    • Northern Virginia Community College

      2018 - 2020
      Career Studies Networking

      NVCC Networking Career Studies certificate.

    • Western Governors University

      2022 - 2025
      Bachelor's degree Information Technology

      Currently enrolled.

  • Experience

    • Geek Squad

      Oct 2018 - Nov 2020
      Repair Technician

      -Troubleshooting and repair of all types of consumer electronics including Apple Certified Repairs.

    • Amazon Web Services (AWS)

      Nov 2020 - now

      -Linux server diagnostics, root cause analysis with multiple technologies and via isolation testing on enterprise level servers.- Mitigating server and networking connectivity issues via ticketing queue - Troubleshooting of faulty fiber optic components; optics, fiber, switches, etc.- Wiping / upgrading / configuration of Out Of Band and production switches- Implementing Data Center best practices- Emergency/urgent triaging of high severity, customer impacting events within SLA- Handling Large Scale Events in a 24x7 mission critical environment Show less

      • Trust & Safety Specialist I

        Aug 2023 - now

      • Senior Data Center Technician (L4)

        Jul 2022 - Aug 2023

      • DCO Technician 3

        May 2021 - Jul 2022

      • DCO Tech (Contractor)

        Nov 2020 - May 2021

  • Licenses & Certifications