Vinay Bhaskara

Experience

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  IBM

  Jan 2011 - Jan 2019

  Client Relationship :• Possess a reasonable Technical skillset to understand the architecture and deep knowledge of customer environment• Provide a holistic view of the customer’s environment and make recommendations to improve overall service• Availability achieved against SLA targets and to provide a range of IT Availability reporting to ensure that agreed upon levels of availability, reliability and maintainability are measured and monitored on an ongoing basisKey Relationships :• Enable Account PE / DPE / CA / SIL with appropriate reports indicating week on week posture of Service Availability• Provide inputs to DPE for CDP preparation for the information related to past trends and future targets for systems availability• Collaborate with DPE, SIL & CA to look for ways to improve Service Availability through innovation and automation. • Working with CA and ensuring all the new services are designed to deliver the levels of availability required by the business and validation of the final design meet the minimum levels of availability for IT services as agreed upon by the businessProgram Management :• Review & Manage Risk which has the potential to impact the Service Availability & SLAs• Responsible that Contract System / Service Availability SLAs are met / exceeded• Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost-effective manner• Lead Availability Management activities and process on the accountProject Management• Good working knowledge and understanding of end to end Project Management bases on agile approach and sprint tracking system. Which includes communication Management, Stakeholder Management, Risk and Issues Management, Team management etc.• Thorough understanding of Data Centre Migration Projects which includes the analysis of existing AS-IS infrastructure to To-Be infrastructure (Compute, Network, Storage, Virtualization). Zobrazit méně Roles & Responsibilities: Tracking open problems and identifying any problem that requires increased focus to meet committed service levels (this includes hosting problem meetings as required, one on one mentoring, escalation, and so on.) Monitoring and enforcing, implementation of Quality RCA is provided in all major severities. Acting as a SPOC for service delivery to Account Management and stake holders. Managing bridge calls to drive major issues till closure. Acting as a point of escalation for day-to-day problem issues and escalating the Problem Resolver Groups as required bringing the resolution of the problems back on schedule. Identifying areas for improvement using key measurements (Trend Analysis) Determine corrective actions / remediation plans and short term/long term measures to prevent incidents from happening and or minimize the impact of incidents that cannot be prevented. Providing steady education to process users when requested or when circumstances indicate that education would improve process execution. Review business justifications for severity changes and closure target date extensions. Responsible for maintaining SLAs for individual services. Preparing and sharing weekly/ Monthly service availability report with top management. Responsible for maintaining the service catalogue for all available services to drive standardization and rationalization of all production services. Create Monthly Report on Problem reduction, Problem analysis, Root Cause Compliance which is shared with top management Working on the Incident trend analysis ‘Pro-Active Problem Management’ – Identify top 10 re-occurring problems and apply corrective actions, which results in reducing re-occurring incidents, cost reduction, increase potential revenue for IBM and increasing client satisfaction Zobrazit méně

  • Infrastructure Project/Service Manager

    Jan 2011 - Jan 2019

  • Major Incident & Problem Manager

    Jan 2011 - Jan 2013
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  Dell EMC

  Jan 2019 - Jan 2020

  Project Manager

  Drive project initiatives to successful completion while maintaining established standards around consistency.• Direct the production and maintenance of service offerings leveraging the current Project Management Methodology.• Plan and manage all elements of the project, including scope, schedule, quality, resource, communications, risk and issues.• Engage and collaborate with cross functional stakeholders and sponsors, to drive the project management process throughout the initiative lifecycle.• Build high performance, cross functional teams to drive completion of project objectives.• Assure overall project and service offering quality.• Maintain commitment to project milestones and deliverables.• Conduct review and status meetings with core and extended cross-functional teams as required.• Further develop specific technical knowledge, including competitive products and industry/market knowledge.• Stay current in emerging technologies, marketplace issues, and their impact to EMC's services and strategy.• Be a part of the overall Program Management team and contribute to the collective leadership of the work of the team.• Present and facilitate project portfolio status and ensure a solid command and control exist on each and every engagement. Zobrazit méně

• 

  Manhattan Associates

  Jan 2020 - Jan 2021

  Senior Project Manager

  • Manage multiple teams across time zones in the provisioning and delivery of multiple cloud hosting environments within business timelines and SLAs.• Collaborate and partner with both program and project sponsors, functional and network leaders to develop project definition to include project scope, financial, timeline, risks, dependency, resource needs, and alignment to strategic imperatives. Ensure appropriate project governance is in place and adhered to the structure. • Utilize project management best practices and aligning with Client’s PMO methodology, work inside project teams to review scope of work and create project plans.• Schedule recurring internal and customer facing meetings as needed during project implementation to review and monitor project goals and status. • Facilitate and guide clients in preparing infrastructure requirements and setting up IPsec and FastConnect VPN• Work closely with PMO, DC Service Provider, Hosting, Network and Client Services teams to ensure an accurate and efficient delivery. • Influence effectively between the Business Owners, Project Managers (PMs), and Operations Teams to support delivery, risk mitigation, change management, and issue resolution.• Lead client onboarding and discovery sessions in gathering technical and business requirements.• Lead issue identification, tracking, escalation and resolution documentation. Monitor risk events before becoming issues and potential roadblocks.• Lead adoption of Confluence and JIRA in agile workflows and documentation of key processes and operations within our team• Introduced retros and backlog grooming sessions for our teams to prepare future roadmaps and ensure we met both our business and technical objectives. Zobrazit méně

• 

  Temenos

  Jan 2021 - now

  Delivery Manager